Android TV - Bugs and Issues

[Anonymous]

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

1. Lip Sync issues - see HERE
2. [Re-Opened] IR Blaster issues - see HERE
3. Restricted Profile - No iPlayer - see HERE
4. Satellite Channels Re-Sorting Itself Automatically - see HERE
5. TV Turning Itself ON - see HERE
6. Bluetooth Randomly Disabling Itself - see HERE
7. Info Button not showing all information via HDMI sources - see HERE
8. No 3D Options in Action Menu - see HERE
9. Crackling audio on high bass when using Clear Audio+ - see HERE
10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
11. HDD Recording - HDD not powering down - see HERE
12. Satellite EPG: Lack of information - see HERE
13. Custom Label for Inputs not quite working properly - see HERE
14. Football mode with AV Receivers Issue - see HERE
15. HDMI Handshake Issues interferring with other equipment - see HERE
16. Not Retaining Picture Mode/Colour Temp - see HERE
17. Un-responsive TV after being in standby for a while - see HERE
18. Wide Mode unavailable - see HERE
19. Juddery Playback on USB HDD Recordings - see HERE
    
20. Double Overlay of top Info Banners - see HERE
    
21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
23. Amazon Video - Lip Sync Issues - see HERE
24. Favorites List in EPG - Closing when changing to external input or app - see HERE
25. Amazon Video - Juddering Issues - see HERE
    
26. Cannot grant 'write' permissions on USB Drives - see HERE
    
27. USB Drive used for internal storage keeps disappearing - see HERE
28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
29. 3D within 3rd party apps "Function not supported" Error - see HERE
    
30. Info Banner - Not changing description from Now to Next - see HERE
31. TV Randomly Rebooting - see HERE
    
32. Netflix Buffering to 25% then freezing - see HERE
    
33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
    
34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
    
35. WiFi - Unable to connect when ethernet cable is connected - see HERE
    
36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
37. Amazon App - Failing to correctly play first time - see HERE
38. Volume Bar - Display Issues - see HERE
39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
40. YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

1. Info Banner - Displays randomly when using HDMI inputs - see HERE
2. Volume Bar - Display Issues - see HERE
3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
4. YouTube app (v2.0) - 4K Issues - see HERE
5. Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

Spoiler

1. [RESOLVED] Casting not working - see HERE
2. [RESOLVED] Pop up message 'Screen Format' - see HERE
3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
4. [RESOLVED] No 5.1 Audio from various apps - see HERE
5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
6. [RESOLVED] TV SideView - Netherlands - see HERE
7. [RESOLVED] Auto brightness issues - see HERE
8. [WORK AROUND FIX] Disabling Daydream - see HERE
9. [RESOLVED] WIFI Issues - see HERE
10. [RESOLVED] YouView: Discover showing year not title - see HERE
11. [RESOLVED] Amazon Prime UHD License Error - see HERE
12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
14. [RESOLVED] Google Play Store is Empty - see HERE
15. [RESOLVED] Incorrect System Time - see HERE
16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
20. [RESOLVED] TV Guide flickers - see HERE
21. [RESOLVED] Video App aspect set to FullScreen - see HERE
22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
23. [RESOLVED] Unresponsive Remote Control - see HERE
24. [RESOLVED] YouTube LipSync issues - see HERE
25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
27. [RESOLVED] Picture but NO Sound - see HERE
28. [RESOLVED] Blank screen with sound - see HERE
29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

[Anonymous]

[RESOLVED] Casting Not Working

Problem:

Unable to cast from various devices to the tv. See main discussion thread: HERE

Reported by:

Various people

Updates:

16-10-2015: 

Sony has confirmed this issue and is in contact with Google to resolve this, as it appears its a global issue and not just EU.  This is being addressed with urgency.

17-10-2015:

Google has issued an update to its GoogleCast software which has resolved this issue. Please ensure that you have this version: 1.16.45911

19-10-2015:

Sony has issued the following statement - however if anyone is still having issues even after updating, please factory reset the tv

http://www.sony.co.uk/support/en/content/cnt-hn/prd-tvhc/GoogleCast-temporarily-unavailable

[Anonymous]

[RESOLVED] Pop up message 'Screen Format'

Problem:

There are two issues in regards to this problem:

1. Non 3D - A message intimittently pops up on the TV screen with the Screen Format information.
2. 3D - A discussion thread has been created HERE

Video of problem:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2039962#M34571

Reported by:
RiscOn
Nibor99
Frogger38

Various

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony Engineers are conducting their investigations on this issue

23-10-2015 - Confirmed that this can be replicated in testing. Passed to Sony Japan engineers to resolve.

22-12-2015 - A new firmware was release for Ireland and EU countries that resolves this issue 

(version PKG3.155).  Unfortunately for UK, thid update will be rolled out at the end of February 2016

07-02-2016 - This issue has now been resolved

[Anonymous]

[RESOLVED - Individually] Problems updating the firmware

Problem:

Cannot update the firmware via the TV or via USB. See discussion thread: HERE

Resolution:

Alternative instructions can be provided on a case by case basis.  Please send a Private Message to one of the forum Experts for these instructions (i.e. Quinnicus) or alternatively contact Sony Support.

Reported by:

Various forum members

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony are currently awaiting for an alternative release of this firmware and instructions for those that are having problems. Even though the potential fix above has worked for some, it is more of a mystery because two firmware files actually has no effect.

30-10-2015 - Alternative instructions can be provided on a case-by-case basis.

[Anonymous]

[RESOLVED] No 5.1 Audio from various apps

Problem:

No 5.1 Audio from various apps (i.e. Amazon Video, Google Movies, Plex)

Reported by:
Heckie
Sassbs

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Amazon Video should have 5.1 Audio before 24 December as per Support page http://www.sony.co.uk/support/en/article/73499 - No information about other apps as this is up to the other providers in conjuction with their partnership with Sony.

15-01-2016 - This is ongoing, but technically it is up to the individual companies to develope their app for the Android TV. 

07-11-2016 - With the release of firmware 3.533 (7 November 2016), there is now 5.1 Surround Sound support within the Amazon App.

13-12-2016 - AC3 Pass-though works for Google Play Movies and Plex

[Anonymous]

[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.”

Problem:

An error message pops up on the screen saying: “Unfortunately, HbbTvLauncher has stopped.”

Photo:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2037793#M34336

Reported by:
Rdlowry
Anjenki75

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony Engineers are conducting their investigations on this issue

15-01-2016 - This does not appear to be an issue any longer. Presumed resolved via a recent FW release in December 2015.  If anyone has this issue please create a thread/topic on these forums

[Anonymous]

[RESOLVED] TV Guide Flickers

Problem:

TV Guide – When accessing the guide, it flashes on-off-on before you can use it.

Reported by:
Frogger38 HERE
Scoopy6 HERE

Jimmyjamh HERE

Updates:

16-10-2015 - Issue has been reported to Sony, awaiting feedback

20-10-2015 - Sony Engineers are conducting their investigations on this issue - further testing by Sony required as they are unable to replicate this currently

15-01-2016 - This appears to have been resolved.  Not heard any complaints for a while on this and have tested both EPGs of default and YouView with success.

10-03-2016 - This issue is being re-opened due to a couple of forum members confirming that this is still an issue

13-12-2016 - It has been reported that this issue no longer occurs under Marshmallow (Android 6.0)

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February, this issue has been resolved.

[Anonymous]

[RESOLVED] TV SideView - Netherlands

Problem:

Since the October update, it is being reported in the Netherlands that TV SideView app is no longer working.

Reported By:

Netherlands

NicolaiLarsen91 HERE

Pa3iea

Potential fix:

After you have factory reset the TV, you must delete the TV from the SideView app and pair it back up again

Updates:

16-10-2015 - Has been reported to Sony, awaiting feedback.

20-10-2015 - Issue is not only the Netherlands, awaiting feedback on a workaround fix above

15-01-2016 - Issue has been resolved

[Anonymous]

[RESOLVED] Blank screen with sound

Problem:

Various people have been reporting that the screen goes blank either upon switching TV on or whilst already in use however audio is still being heard.

Further information:

https://community.sony.co.uk/t5/televisions/2015-android-tv-blank-screen-issue/m-p/2043703 

Temporary Fix:

Power cycle the TV.

Reported by:

Frogger38 HERE

John.Pringle HERE and HERE

Frankie1g HERE

Dspencer999 HERE

RiscOn HERE

Updates: 

17-10-2015 - Reported to Sony, awaiting feedback.

20-10-2015 - Sony Engineers are conducting their investigations on this issue

22-10-2015 - Additional information has been requested by Sony from the community.

10-12-2015 - New firmware released on 10 December to fix this issue (PKG2.645.0052EUA - for UK).  Awaiting for community to confirm if this is fixed.

15-01-2016 - This issue has been resolved for EU countries.  Awaiting update for UK, due end of Feb.  Had confirmation from other forum members stating that this is NOT resolved.  In fact Tarzion and Komparko are claiming that this issue is worse FW version 3.169 than 3.155.  Also seen other posts on this forum stating its not fixed

07-02-2016 - Issue is ongoing

25-02-2017 - There has been no further complaints about this issue for more than 6 months - with the release of the Marshmallow (Android 6.0) update, it is therefore assumed resolved.  This can always be re-opened again at a later date if required.

[Anonymous]

Lip Sync Issues

Problem:

Even after the 13 Oct update, it still appears that some people stil have the audio/video is out of sync (i.e. lip sync) 

Reported by:

Johndstephen83 HERE

UKPiglet HERE

N.mccormack HERE

SingingDwarf HERE

Updates: 

17-10-2015 - reported to Sony, awaiting feedback

20-10-2015 - Sony requires more information to investigate this issue

15-01-2016 - Issue seems to be narrowed down to people who are using external audio systems connected via optical.

07-02-2016 - Issue still ongoing and under investigation.  Seems quite complex