2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[john.pringle]

My x8509 I turn to on and when it starts there is a blank screen and sound from either set top box or free view it happens whether I have my receiver on or just using the TV I've tried all sort of things but it's still the same Thanks John

Sent from my iPad

[john.pringle]

X8509 I turn tv  on and when it starts there is a blank screen  and sound from whatever source I was watching  it happens whether I am using my receiver or just the TV  

[john.pringle]

Sorry about the double post just finding my way round this forum.   

Spoiler

[frankie1g]

What a mess my kdx658509c . Was ok before update.  But 

Now 

Blank screen after turning on for 20mins

No casting

Seems no up scaling to 4k from sky hd

Image ruined all colours blown 

Faces look tangoed 

Have factory reset no better.

I phoned Jl today to start returning this great panel but broken not fit for purpose tv

Shame on you sony.this firmware update is a unfortunately unforgivable 

[Anonymous]

Hi all

I have added the blank screen and the continued lip sync issues to the current faults and issues list.  Any updates recieved will be posted back in this thread.

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2040020

Cheers

[kabedin28]

Hi, Yes I did. do I need to do a factory reset after firmware update?

[kabedin28]

@Anonymous

Yes I did. Do I need to factory reset?

[haberdavid]

Hi

In the last days after the update i see that the picture is not as smooth as before. when there is a quick movment on the screen there is a litle lags (even when i just watching regular tv) anyone feeling like me???

[theshamelessmanc]

@haberdavid

Try going to Picture settings and changing "Auto Picture Mode " to "Auto (24p sync)". Even if it is already set, select something else in the drop down like "Auto " then reselect Auto (24p sync).  Helped me when I had juddering.  Worth a try! 

[Shalendran]

I too noticed a lip synch issue for a video. But after the third attempt it appeared to be fine. i noticed this when i was playing a video fro my hard drive.