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Android TV - Bugs and Issues
Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
- Lip Sync issues - see HERE
- [Re-Opened] IR Blaster issues - see HERE
- Restricted Profile - No iPlayer - see HERE
- Satellite Channels Re-Sorting Itself Automatically - see HERE
- TV Turning Itself ON - see HERE
- Bluetooth Randomly Disabling Itself - see HERE
- Info Button not showing all information via HDMI sources - see HERE
- No 3D Options in Action Menu - see HERE
- Crackling audio on high bass when using Clear Audio+ - see HERE
- Intermittent Network Connectivity using WiFi or Ethernet - see HERE
- HDD Recording - HDD not powering down - see HERE
- Satellite EPG: Lack of information - see HERE
- Custom Label for Inputs not quite working properly - see HERE
- Football mode with AV Receivers Issue - see HERE
- HDMI Handshake Issues interferring with other equipment - see HERE
- Not Retaining Picture Mode/Colour Temp - see HERE
- Un-responsive TV after being in standby for a while - see HERE
- Wide Mode unavailable - see HERE
- Juddery Playback on USB HDD Recordings - see HERE
- Double Overlay of top Info Banners - see HERE
- Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
- Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
- Amazon Video - Lip Sync Issues - see HERE
- Favorites List in EPG - Closing when changing to external input or app - see HERE
- Amazon Video - Juddering Issues - see HERE
- Cannot grant 'write' permissions on USB Drives - see HERE
- USB Drive used for internal storage keeps disappearing - see HERE
- EPG fails to update is 'Auto Service Update' is disabled - see HERE
- 3D within 3rd party apps "Function not supported" Error - see HERE
- Info Banner - Not changing description from Now to Next - see HERE
- TV Randomly Rebooting - see HERE
- Netflix Buffering to 25% then freezing - see HERE
- WiFi will not connect on hidden SSID using 5Ghz band - see HERE
- All4 App - TV show restarts from beginning at end of first advert break - see HERE
- WiFi - Unable to connect when ethernet cable is connected - see HERE
- Amazon App - Un-pausing when daydream is activated Issue - see HERE
- Amazon App - Failing to correctly play first time - see HERE
- Volume Bar - Display Issues - see HERE
- MotionFlow issues on aspect ratios other than 16:9 - see HERE
- YouTube app (v2.0) - 4K Issues - see HERE
Current Faults (ATV 2 - Nougat):
- Info Banner - Displays randomly when using HDMI inputs - see HERE
- Volume Bar - Display Issues - see HERE
- MotionFlow issues on aspect ratios other than 16:9 - see HERE
- YouTube app (v2.0) - 4K Issues - see HERE
- Colour Settings not being retained correctly - see HERE
Issues Resolved/Closed:
- [RESOLVED] Casting not working - see HERE
- [RESOLVED] Pop up message 'Screen Format' - see HERE
- [RESOLVED - Individually] Problems updating the Firmware - see HERE
- [RESOLVED] No 5.1 Audio from various apps - see HERE
- [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
- [RESOLVED] TV SideView - Netherlands - see HERE
- [RESOLVED] Auto brightness issues - see HERE
- [WORK AROUND FIX] Disabling Daydream - see HERE
- [RESOLVED] WIFI Issues - see HERE
- [RESOLVED] YouView: Discover showing year not title - see HERE
- [RESOLVED] Amazon Prime UHD License Error - see HERE
- [RESOLVED] YouView Disabled after 10 December FW update - see HERE
- [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
- [RESOLVED] Google Play Store is Empty - see HERE
- [RESOLVED] Incorrect System Time - see HERE
- [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
- [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
- [RESOLVED] YouView Sluggish and Unresponsive - see HERE
- [RESOLVED] Duplication of HDMI Input Sources - see HERE
- [RESOLVED] TV Guide flickers - see HERE
- [RESOLVED] Video App aspect set to FullScreen - see HERE
- [RESOLVED] Auto Picture Mode is not working correctly - see HERE
- [RESOLVED] Unresponsive Remote Control - see HERE
- [RESOLVED] YouTube LipSync issues - see HERE
- [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
- [RESOLVED] Disabled Wifi switches itself back on - see HERE
- [RESOLVED] Picture but NO Sound - see HERE
- [RESOLVED] Blank screen with sound - see HERE
- [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
- [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
[RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE
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Info Banner - Not changing description from Now to Next
Problem:
When pressing the [i+] button on the remote control, the descripton of whats currently on is displayed. Upon pressing the arrow across to display the NEXT program, the description does not change. Thus far, issue is reported in Greece and Croatia. Issue seems to be from Satellite channels - but not all are affected.
Thread:
https://community.sony.co.uk/t5/android-tv/v3865-info-bar-new-problem/m-p/2322858
Updates:
24-04-2017 - Issue reported to Sony. Any information received will be posted back.
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TV Randomly Rebooting
Problem:
Some people have noticed that their TV seems to randomly reboot whilst in use and/or reboot whilst in standby (i.e. overnight. This seems to be happening even more since the Marshmallow update (versions 3.865 and 6.1004).
Thread:
Updates:
13-05-2017 - Issue reported to Sony. Any feedback received will be posted back
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Netflix Buffering to 25% then freezing
Problem:
Some people are reporting that Netflix is failing to load since updating the TV's firmware to Marshmallow. The Netflix version 4.0.2 and 4.0.4 is stopping at 25% when loading everything. Upon removing the update and return to the original 3.31 version, it works without problems.
Reported by:
Paolo06Sony - HERE
Malraff - HERE
Updates:
13-05-2017 - Issue reported to Sony. Any feedback received will be passed posted back to the forums.
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WiFi will not connect on hidden SSID using 5Ghz band
Problem:
Upon updating to Marshmallow people cannot connect to with WiFi when using a hidden SSID on the 5Ghz frequency. However it does connect using the 2.4Ghz band. This was a previous bug a long time ago HERE, which also got fixed with a firmware update
Reported by:
Quinnicus - Confirmed.
Updates:
13-05-2017 - Issue reported to Sony. Any feedback receivied will be posted back.
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[RESOLVED] Customise TV Key greyed out when YouView is enabled
Problem:
With YouView Disabled the 'TV' button on remote control can be programmed to select other sources (Home > Settings > External Inputs > Customise TV Key. However if YouView Enabled = The 'Customise TV Key' is greyed out.
A thread on the YouView forums is HERE. However YouView have stated that this is more than likely a Sony TV issue and not them.
Reported by:
Rockpoolie: HERE
Quinnicus = Confirmed
Updates:
13-05-2017 - Issue has been reported to Sony. Any feedback received will be posted back.
18-05-2017 - Received confirmation from Sony that this is not a bug but "as per design" - there is a mention in the manual HERE
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All4 App - TV show restarts from beginning at end of first advert break
Problem:
Upon reaching the first advert break when playing back a TV show within the All4 app, the TV show will restart from the beginning.
Thread:
Updates:
13-05-2017 - Issue reported to Sony. Any feedback received will be reported back.
01-08-2017 - All4 is in the process of updating its app on the YouView platform. It is believed that this issue will be resolved then. ETA of the new version of the All4 app is unknown at this stage.
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WiFi - Unable to connect when ethernet cable is connected
Problem:
When and Ethernet cable is connected to an Android based TV, you cannot re-configure the TVs network settings to connect to WiFi instead. Upon physically disconnecting the ethernet cable, then WiFi connects. This was not an issue under Lollipop (Android 5.1).
Note: This does not effect things like casting or screen-mirroring.
Reported by:
Quinnicus HERE
Paolo06Sony HERE
Risc0n - Confirmed.
Updates:
15-05-2017 - Issue has been reported to Sony. Any feedback received will be posted back.
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Amazon App - Un-pausing when daydream is activated Issue
Problem:
This problem only occurs when the 'Daydream' screensaver has been activated/enabled in the TV settings - un-pausing in the Amazon app causes the TV to return back to the Android home screen - not resuming the playback of content.
Thread:
https://community.sony.co.uk/t5/android-tv/amazon-prime-app/m-p/2332153
Workarounds:
- Set 'Daydream' to the maximum idle time of 1hr - Home > Settings > Daydream > When to daydream > 1hr (you should not be pausing for more than 1 hour anyway)
- Disable 'Daydream' completely - see instructions (work-around) : HERE
Updates:
17-05-2017 - Issue has been reported to Sony. Any feedback received will be posted back.
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Amazon App - Failing to correctly play first time
Problem:
When launching the Amazon App, upon play video content for the first time it skips foward by a large amount and fails to run properly. After stopping playback and trying again it works fine. This is consistent with SD, HD, UHD content. All videos continue to run ok until exiting the app and the cycle repeats.
Thread:
https://community.sony.co.uk/t5/android-tv/amazon-video-app-55xd8599-first-play-fails/m-p/2335842
Updates:
30-05-2017 - Issue reported to Sony, any updates received will be posted back.
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Info Banner - Displays randomly when using HDMI inputs
Problem:
When using a HDMI connected device (i.e. PS4 or Bluray Player), the Information banner seems to randomly display itself
Thread:
https://community.sony.co.uk/t5/android-tv/info-banner-randomly-appearing-with-the-ps4/td-p/2343297/
Reported by:
Jecht_Sin - Thread creator
Educated_Pork - HERE
omegafluxx - HERE
Mike-J-N - HERE
Updates:
26-07-2017 - Issue reported to Sony, any updates received will be posted back.
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