Android TV - Bugs and Issues

[Anonymous]

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

1. Lip Sync issues - see HERE
2. [Re-Opened] IR Blaster issues - see HERE
3. Restricted Profile - No iPlayer - see HERE
4. Satellite Channels Re-Sorting Itself Automatically - see HERE
5. TV Turning Itself ON - see HERE
6. Bluetooth Randomly Disabling Itself - see HERE
7. Info Button not showing all information via HDMI sources - see HERE
8. No 3D Options in Action Menu - see HERE
9. Crackling audio on high bass when using Clear Audio+ - see HERE
10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
11. HDD Recording - HDD not powering down - see HERE
12. Satellite EPG: Lack of information - see HERE
13. Custom Label for Inputs not quite working properly - see HERE
14. Football mode with AV Receivers Issue - see HERE
15. HDMI Handshake Issues interferring with other equipment - see HERE
16. Not Retaining Picture Mode/Colour Temp - see HERE
17. Un-responsive TV after being in standby for a while - see HERE
18. Wide Mode unavailable - see HERE
19. Juddery Playback on USB HDD Recordings - see HERE
    
20. Double Overlay of top Info Banners - see HERE
    
21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
23. Amazon Video - Lip Sync Issues - see HERE
24. Favorites List in EPG - Closing when changing to external input or app - see HERE
25. Amazon Video - Juddering Issues - see HERE
    
26. Cannot grant 'write' permissions on USB Drives - see HERE
    
27. USB Drive used for internal storage keeps disappearing - see HERE
28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
29. 3D within 3rd party apps "Function not supported" Error - see HERE
    
30. Info Banner - Not changing description from Now to Next - see HERE
31. TV Randomly Rebooting - see HERE
    
32. Netflix Buffering to 25% then freezing - see HERE
    
33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
    
34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
    
35. WiFi - Unable to connect when ethernet cable is connected - see HERE
    
36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
37. Amazon App - Failing to correctly play first time - see HERE
38. Volume Bar - Display Issues - see HERE
39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
40. YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

1. Info Banner - Displays randomly when using HDMI inputs - see HERE
2. Volume Bar - Display Issues - see HERE
3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
4. YouTube app (v2.0) - 4K Issues - see HERE
5. Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

Spoiler

1. [RESOLVED] Casting not working - see HERE
2. [RESOLVED] Pop up message 'Screen Format' - see HERE
3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
4. [RESOLVED] No 5.1 Audio from various apps - see HERE
5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
6. [RESOLVED] TV SideView - Netherlands - see HERE
7. [RESOLVED] Auto brightness issues - see HERE
8. [WORK AROUND FIX] Disabling Daydream - see HERE
9. [RESOLVED] WIFI Issues - see HERE
10. [RESOLVED] YouView: Discover showing year not title - see HERE
11. [RESOLVED] Amazon Prime UHD License Error - see HERE
12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
14. [RESOLVED] Google Play Store is Empty - see HERE
15. [RESOLVED] Incorrect System Time - see HERE
16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
20. [RESOLVED] TV Guide flickers - see HERE
21. [RESOLVED] Video App aspect set to FullScreen - see HERE
22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
23. [RESOLVED] Unresponsive Remote Control - see HERE
24. [RESOLVED] YouTube LipSync issues - see HERE
25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
27. [RESOLVED] Picture but NO Sound - see HERE
28. [RESOLVED] Blank screen with sound - see HERE
29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

[Anonymous]

Info Banner - Not changing description from Now to Next

Problem:

When pressing the [i+] button on the remote control, the descripton of whats currently on is displayed.  Upon pressing the arrow across to display the NEXT program, the description does not change.  Thus far, issue is reported in Greece and Croatia.  Issue seems to be from Satellite channels - but not all are affected.

Thread:

https://community.sony.co.uk/t5/android-tv/v3865-info-bar-new-problem/m-p/2322858

Updates:

24-04-2017 - Issue reported to Sony.  Any information received will be posted back.

[Anonymous]

TV Randomly Rebooting

Problem:

Some people have noticed that their TV seems to randomly reboot whilst in use and/or reboot whilst in standby (i.e. overnight.  This seems to be happening even more since the Marshmallow update (versions 3.865 and 6.1004).

Thread:

https://community.sony.co.uk/t5/android-tv/bug-random-restarts-after-updating-to-6-0-1-v6-1004/m-p/2...

Updates:

13-05-2017 - Issue reported to Sony.  Any feedback received will be posted back

[Anonymous]

Netflix Buffering to 25% then freezing

Problem:

Some people are reporting that Netflix is failing to load since updating the TV's firmware to Marshmallow.  The Netflix version 4.0.2 and 4.0.4 is stopping at 25% when loading everything.  Upon removing the update and return to the original 3.31 version, it works without problems.

Reported by:

Paolo06Sony - HERE

Malraff - HERE

Updates:

13-05-2017 - Issue reported to Sony.  Any feedback received will be passed posted back to the forums.

[Anonymous]

WiFi will not connect on hidden SSID using 5Ghz band

Problem:

Upon updating to Marshmallow people cannot connect to with WiFi when using a hidden SSID on the 5Ghz frequency.  However it does connect using the 2.4Ghz band.  This was a previous bug a long time ago HERE, which also got fixed with a firmware update

Reported by:

danvaida - HERE and HERE

Quinnicus - Confirmed.

Updates:

13-05-2017 - Issue reported to Sony.  Any feedback receivied will be posted back.

[Anonymous]

[RESOLVED] Customise TV Key greyed out when YouView is enabled

Problem:

With YouView Disabled the 'TV' button on remote control can be programmed to select other sources (Home > Settings > External Inputs > Customise TV Key.  However if YouView Enabled = The 'Customise TV Key' is greyed out.

A thread on the YouView forums is HERE.  However YouView have stated that this is more than likely a Sony TV issue and not them.

Reported by:

Rockpoolie: HERE

Quinnicus = Confirmed

Updates:

13-05-2017 - Issue has been reported to Sony.  Any feedback received will be posted back.

18-05-2017 - Received confirmation from Sony that this is not a bug but "as per design" - there is a mention in the manual HERE

[Anonymous]

All4 App - TV show restarts from beginning at end of first advert break

Problem:

Upon reaching the first advert break when playing back a TV show within the All4 app, the TV show will restart from the beginning.

Thread:

https://community.sony.co.uk/t5/android-tv/all4-plays-episode-then-restarts-from-beginning-after/m-p...

Updates:

13-05-2017 - Issue reported to Sony.  Any feedback received will be reported back.

01-08-2017 - All4 is in the process of updating its app on the YouView platform.  It is believed that this issue will be resolved then.  ETA of the new version of the All4 app is unknown at this stage.

[Anonymous]

WiFi - Unable to connect when ethernet cable is connected

Problem:
When and Ethernet cable is connected to an Android based TV, you cannot re-configure the TVs network settings to connect to WiFi instead.  Upon physically disconnecting the ethernet cable, then WiFi connects.  This was not an issue under Lollipop (Android 5.1).

Note: This does not effect things like casting or screen-mirroring.

Reported by:
Quinnicus HERE
Paolo06Sony HERE
Risc0n - Confirmed.

Updates:
15-05-2017 - Issue has been reported to Sony.  Any feedback received will be posted back.

[Anonymous]

Amazon App - Un-pausing when daydream is activated Issue

Problem:

This problem only occurs when the 'Daydream' screensaver has been activated/enabled in the TV settings - un-pausing in the Amazon app causes the TV to return back to the Android home screen - not resuming the playback of content.

Thread:

https://community.sony.co.uk/t5/android-tv/amazon-prime-app/m-p/2332153

Workarounds:

1. Set 'Daydream' to the maximum idle time of 1hr - Home > Settings > Daydream > When to daydream > 1hr   (you should not be pausing for more than 1 hour anyway)
2. Disable 'Daydream' completely - see instructions (work-around) : HERE

Updates:

17-05-2017 - Issue has been reported to Sony.  Any feedback received will be posted back.

[Anonymous]

Amazon App - Failing to correctly play first time

Problem:

When launching the Amazon App, upon play video content for the first time it skips foward by a large amount and fails to run properly. After stopping playback and trying again it works fine. This is consistent with SD, HD, UHD content. All videos continue to run ok until exiting the app and the cycle repeats.

Thread:

https://community.sony.co.uk/t5/android-tv/amazon-video-app-55xd8599-first-play-fails/m-p/2335842

Updates:

30-05-2017 - Issue reported to Sony, any updates received will be posted back.

[Anonymous]

Info Banner - Displays randomly when using HDMI inputs

Problem:

When using a HDMI connected device (i.e. PS4 or Bluray Player), the Information banner seems to randomly display itself

Thread:

https://community.sony.co.uk/t5/android-tv/info-banner-randomly-appearing-with-the-ps4/td-p/2343297/

Reported by:

Jecht_Sin - Thread creator

Educated_Pork - HERE

omegafluxx - HERE

Mike-J-N - HERE

Updates:

26-07-2017 - Issue reported to Sony, any updates received will be posted back.