Headphone Jack detection lost after a while

[Nischi85]

Hi

I just got my Sony Xperia XZ today, and it has exactly the same problem I had before with the Z3.

Please note that this is straight out of the box experience, I have installed only a few apps, such as Spotify and Twitter.

When I plug in my headphones (Audio Technica ATH-CKS55i) (they have a mic as well), they are properly detected by my phone. I then proceed to listen to something from Spotify, or Youtube, it doesnt really matter what, because even if I just leave them plugged in, without any sound or music playing at all, after a few moments (usually 10-20 seconds), the detection of the headphones are lost, and the music is either paused or plays through the speakers.

I have a few other phones I've used my headphones with, without any problems at all. Such as Samsung S7, Lumia 1520, Lumia 950 XL, Samsung Note 2, as well as my stationary computer with built in soundcard (realtek) and a Fujitsu LIFEBOOK NH532. Only the Xperia XZ(and my old Z3) has this issue.

Does anyone know of anything that might fix this problem? It has to be software, but what could it be, something built in to the Xperia line? Some setting I don't know about?

Would gladly appreciate some help as I've searched for hours upon hours for a solution to this problem with no avail.

Thanks for reading

[Ablos]

Hi,

I've bought a XZ on thursday and when I plug my Headphones the system recognize them for 5 seconds and then the sound goes on the speakers. I think there's a problem between CTIA and OMTP. Can you help me to find a solution ?

[qjnl]

Same here, i noticed the same issue, hope this can be addressed in the next software update, the QC20i works perfect on my Z5C.

[Ablos]

I'm glad that you have the same problem lol I thought was insane. I think it's a software problem...

[Uliwooly]

Xperia phones since 2011 support CTIA 

[Ablos]

If only it was true

[Mark85]

I have a similar problem with my B&W C5 series 2 headphones. They work perfectly on my Z3C, but on the XZ they just disappear after about 5 seconds...

[Ablos]

It will be great if a Sony tech guy could reply us

[Lord_viridis]

Does it also do this in safe mode?
Does it do this with other headphones?

[Nischi85]

Hi viridis.

The problem persists through the safe mode as well.

I have not yet been able to try with another pair of headphones as my spare ones was not supported according to the information screen when I plugged them in. I will try with another pair of headphones when I get the chance.