BDV-N7200W 5.1 not working, especially sub

[nudibranch]

Hello,

I'm having difficulty getting my BDV-N7200W to work with 5.1 surround.  Whenever I run test programs from (for example) the Dolby website, the back channels are played out the front speakers, and the sub channels aren't played at all.  Is there something I need to change in the settings menu to get true surround?

Thanks!

[MK_Slinky]

Are you able to test your player with some alternative material such as a DVD or Blu-ray?

Often online video content is only recorded with a stereo sound track to make the file sizes smaller.

If you post a link to the video which you are having problems with I can test it on my system and let you know how many channels it has.

It might also be worth double checking all your speaker cables are plugged in correctly. I know these are colour coded but you never know. Also make sure each one clicks into place when inserting it.

[nudibranch · Accepted solution]

It turns out that my TV doesn't allow 5.1 passthrough even though it says that it does.