Android TV - Bugs and Issues

[Anonymous]

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

1. Lip Sync issues - see HERE
2. [Re-Opened] IR Blaster issues - see HERE
3. Restricted Profile - No iPlayer - see HERE
4. Satellite Channels Re-Sorting Itself Automatically - see HERE
5. TV Turning Itself ON - see HERE
6. Bluetooth Randomly Disabling Itself - see HERE
7. Info Button not showing all information via HDMI sources - see HERE
8. No 3D Options in Action Menu - see HERE
9. Crackling audio on high bass when using Clear Audio+ - see HERE
10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
11. HDD Recording - HDD not powering down - see HERE
12. Satellite EPG: Lack of information - see HERE
13. Custom Label for Inputs not quite working properly - see HERE
14. Football mode with AV Receivers Issue - see HERE
15. HDMI Handshake Issues interferring with other equipment - see HERE
16. Not Retaining Picture Mode/Colour Temp - see HERE
17. Un-responsive TV after being in standby for a while - see HERE
18. Wide Mode unavailable - see HERE
19. Juddery Playback on USB HDD Recordings - see HERE
    
20. Double Overlay of top Info Banners - see HERE
    
21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
23. Amazon Video - Lip Sync Issues - see HERE
24. Favorites List in EPG - Closing when changing to external input or app - see HERE
25. Amazon Video - Juddering Issues - see HERE
    
26. Cannot grant 'write' permissions on USB Drives - see HERE
    
27. USB Drive used for internal storage keeps disappearing - see HERE
28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
29. 3D within 3rd party apps "Function not supported" Error - see HERE
    
30. Info Banner - Not changing description from Now to Next - see HERE
31. TV Randomly Rebooting - see HERE
    
32. Netflix Buffering to 25% then freezing - see HERE
    
33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
    
34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
    
35. WiFi - Unable to connect when ethernet cable is connected - see HERE
    
36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
37. Amazon App - Failing to correctly play first time - see HERE
38. Volume Bar - Display Issues - see HERE
39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
40. YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

1. Info Banner - Displays randomly when using HDMI inputs - see HERE
2. Volume Bar - Display Issues - see HERE
3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
4. YouTube app (v2.0) - 4K Issues - see HERE
5. Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

Spoiler

1. [RESOLVED] Casting not working - see HERE
2. [RESOLVED] Pop up message 'Screen Format' - see HERE
3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
4. [RESOLVED] No 5.1 Audio from various apps - see HERE
5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
6. [RESOLVED] TV SideView - Netherlands - see HERE
7. [RESOLVED] Auto brightness issues - see HERE
8. [WORK AROUND FIX] Disabling Daydream - see HERE
9. [RESOLVED] WIFI Issues - see HERE
10. [RESOLVED] YouView: Discover showing year not title - see HERE
11. [RESOLVED] Amazon Prime UHD License Error - see HERE
12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
14. [RESOLVED] Google Play Store is Empty - see HERE
15. [RESOLVED] Incorrect System Time - see HERE
16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
20. [RESOLVED] TV Guide flickers - see HERE
21. [RESOLVED] Video App aspect set to FullScreen - see HERE
22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
23. [RESOLVED] Unresponsive Remote Control - see HERE
24. [RESOLVED] YouTube LipSync issues - see HERE
25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
27. [RESOLVED] Picture but NO Sound - see HERE
28. [RESOLVED] Blank screen with sound - see HERE
29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

[Anonymous]

Double Overlay of top Info Banners

Problem:

In the favorite channel list, after changing channels, the tv shows double Info Banners. It happens on dvb-t. Only by favorite channels. Both analog and digital.

1. It is happening with all the channels in my favourite list.

2. There is no difference between HD and SD

3. DVB/T/2

It looks like there is the normal info banner and a new one, a favourite info banner. If I'm in the favourite list, the new banner is on top. If I press the info button it shows single, old type of extended banner.

Outside the favourite list there is only the old banner.

Reported by:

djmickey83 : HERE and HERE

rooobb

Updates:

25-02-2017 - Issue has been reported to Sony, any updates recieved will be communicated back.

[Anonymous]

Delay in changing volume using TV remote to external audio system via HDMI-ARC

Problem:

When using the TV remote control to change the volume and using an external audio device via Bravia Sync, there is a delay.  Using the native remote control for the external audio device produces no delay.  Seems most prevailant when holding the volume button down.  Issue appeared with the Marshmallow update released on 22nd February 2017.

Thread of Forums:

https://community.sony.co.uk/t5/android-tv/volume-change-lag-android-6-0-bravia-sync/m-p/2298528

Updates:

26-02-2017 - Issue has been reported to Sony.  Any updates received will be reported back.

[Anonymous]

Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched)

Issue:

When playing back a standard widescreen movie (aspect ratio 2:35:1), the video appears vertically stretched.

Thread:

https://community.sony.co.uk/t5/android-tv/kd55s8505c-video-app-issue/td-p/2110938/

Reported by:

Garymjh : HERE, HERE and HERE

Oniiz86 : HERE

AVSForums : HERE

Updates:

26-02-2017 - Issue reported to Sony, any updates will be posted back.

06-03-2017 - This issue is also a continuation of the previous Video Aspect ratio issue in : https://community.sony.co.uk/t5/android-tv/2015-android-tv-bugs-and-issues/m-p/2089584#M70  But a slight difference in problem.

[Anonymous]

Amazon App - Lip Sync Issues

Problem:

Many people are complaining about lip sync issues when playing back content via the Amazon Video app.  It appears that the issue lies with content using Dolby Digital Plus.  This issue is not unique to Sony TVs, which therefore indicates that Amazon are the ones that can fix this.

Thread on Forums:

https://community.sony.co.uk/t5/android-tv/amazon-prime-lip-sync-problems/td-p/2256442/

https://community.sony.co.uk/t5/android-tv/amazon-video-lipsync-creep-on-kd-43xd8088-latest-firmware...

Further information:

• Nvidia Shield : HERE
  
• Roku : HERE

Updates:

27-02-2017 - Issue has been reported to Sony.  Any update received will be posted back.

[Anonymous]

Favorites List in EPG - Closing when changing to external input or app

Problem:

When using 'favourites' in the EPG and then switching to an external input or going to an app the TV gives a message of "leaving favorites".  This therefore means you have to manually go back into favourites again when going back to the EPG (i.e. Action Menu > Guide Source > Favourites 1) - which didnt need to be done when using 'Lollipop' version of Android.

Reported by:

chbjerg : HERE

vispen74 : HERE

Garymjh : HERE

Updates:

27-02-2017 - Issue reported to Sony, any updates will be posted back.

[Anonymous]

Amazon Video - Juddering Issues

Problem:

Juddering occurs within the Amazon Video app in the following instances:

• At the start of playback of video content - lasts a minute or two (not network bandwidth related)
• At volume change - up or down
• When bringing up playback controls and information

Thread:

https://community.sony.co.uk/t5/android-tv/amazon-video-juddering-issues/m-p/2300439/

Updates:

27-02-2017 - Issue reported to Sony, any updates received will be posted back.

[Anonymous]

Cannot grant 'write' permissions on USB Drives

Problem:

Since the Marshmallow update, people are complaining that they can no longer write to USB drives that are connected to the TV.  There seems to be no way to grant write permissions on attached USB drives.

Thread:

https://community.sony.co.uk/t5/android-tv/writing-on-usb-disks-impossible-on-marshmallow/m-p/229857...

Updates:

25-02-2016 - Issue was reported to Sony, any updates received will be posted back

[Anonymous]

USB Drive used for internal storage keeps disappearing

Problem:

It seems that when the TV enters 'deep sleep' mode, there are occasions when a USB drive that has been formatted to be used as internal storage fails to re-mount itself.  Issue seems to be more prevalent when the USB drive is connected to the USB3.0 HDD Rec port of the TV.

Work around:

If the USB drive fails to re-mount itself, reboot the TV or unplug the USB drive and replug it in a different port.

Thread:

https://community.sony.co.uk/t5/android-tv/usb-formatted-as-internal-storage-keeps-disappearing/td-p...

Updates:

01-03-2017 - Issue reported to Sony.  Any updates received will be posted back.

[Anonymous]

EPG fails to update is 'Auto Service Update' is disabled

Problem:

If 'Auto Service Update' is disabled then the EPG fails to update itself even if 'Update Guide in Standby' is ON.  Issue present using DVB-C

Reported by:

Kuschelmonschter : HERE

Updates:

09-03-2017 - Issue reported to Sony, any updates received will be reported back.

20-03-2017 - Adding photo - in German language

[Anonymous]

3D within 3rd party apps "Function not supported" Error

Problem:

In reference to another bug/issue within Android 5.1 (Lollipop) HERE - the work-around posted no longer works within Android 6.0 (Marshmallow).  When using the work-around to enable 3D as the option is not available in the Action Menu, an error message is displayed "Function not supported". 

It appears Sony has closed this work around within 3rd Party video apps for which 3D is only available within the native 'Video' app.  However 3D mode works in third-party media players if stereo-movie could activate 3D-mode by it self 

Thread:

https://community.sony.co.uk/t5/android-tv/3d-in-action-menu-android-6-bug-n8/m-p/2308274

Updates:

15-03-2017 - Issue reported to Sony, any updates received will be posted back.