Xperia Z2 microphone not working in call

[pebeo3112]

My Xperia Z2 (D6503) Android 5.1.1 - has problem in microphone. When I make a call, people can't hear me. But when I use Audio Recoder, the microphone works fine. I wonder if my microphone is broken or not, because it still work fine in Audio Recorder. Please help me to solve this problem. Thanks!

[God7]

Facing same problem, whenever I call or receive call I can listen to the one I am talking to very well..but my voice never reaches properly to others in my lolipopb updatef Xperia z2 is there any solutions? Plz share some solution

[Christofer]

@Kikiriki @God7

If neither safe mode nor software repair using PC Companion help then I do suggest that you contact your Local support teams so that your phones can be sent to an authorised service center for further examination at this point.

[pabath2015]

Same here! The other party cant hear what im saying. Just after one year of purchase ths issue came. Now im using with a headset which is really anoying. please support asap. please write to me.

[Christofer]

@pabath2015 If the previous suggestions in this topic did not help then you should contact Local support team for more info on how to arrange a repair.

[pabath2015]

Seems in the contact list Sri Lanka is not included. Pls Help.

[Christofer]

@pabath2015 Try sending an email to questions.lk[at]support.sonymobile.com, it should reach your local support team.

[Joliedam]

Hello,

I have the same problem with my Sony Z2 when i upgrated to Android 5.1.1.

It worked normally in Android 5.0 and 4.4.4, 

So i knew for sure that the problem came from the software.

When i made a phone call, the audio was not clear, especially someone who received the call couldn't hear clearly as I did. 

I used the newest Xperiafirm and Flashtool to set up my phone again, but the problem couldn't be solve.

Now i dont know how to do with this problem, It's really tired of shouting whenever have a phone call !

[Joliedam]

Hi All,

Now I 've already solved the problem with my phone Z2,

After I used Sony PC Companion to repair software, turned off microphone noise supression in Settings >> Call >> Microphone noise suppression \Off

And got the great result!

[somrammar]

Hello my friends

My problem with my phone Z2 that the microphone does not work in the call and register ..

Software you make .

I can not find a solution


Thank

[Christofer]

Hi @somrammar, 

Please see the previous suggestions in this topic.