Xperia Z2 microphone not working in call

[pebeo3112]

My Xperia Z2 (D6503) Android 5.1.1 - has problem in microphone. When I make a call, people can't hear me. But when I use Audio Recoder, the microphone works fine. I wonder if my microphone is broken or not, because it still work fine in Audio Recorder. Please help me to solve this problem. Thanks!

[Christofer · Accepted solution]

Hi @pebeo3112,

That sounds strange. Could you restart your phone into safe mode then test the microphone in Settings > About phone > Diagnostics to see if it works then?

[pebeo3112]

I restart phone into safe mode then test the microphone in Settings > About phone > Diagnostics 

Test microphone, and it doesn't work. But when use Audio Recording, it works fine. So if the microphone broken? Why does it still work in Audio Recorder?

[Zoremous]

Hi, I have a xperia z2, after i updated to OS: 5.1.1 this happens

Mic does not work on: diagnostic test, whatsapp, google now, youtube search or anything like

the mic does work: camera record, voice record

Already repaired with pc companion, already toogled off google now voice, turned off clear audio, and a lot of other stuffs.

It may be hardware? but why on 4.4 worked fine? and why video and voice record works fine? please help, 3 days looking for solution.

[Uliwooly]

@Zoremous

Repair the phone with PCC > test the phone > settings > about phone > diagnostics

make sure to NOT install any app after repairing the phone with PCC 

[Phy]

contact Sony Xperia support to get it inspected.
http://support.sonymobile.com/global-en/contactUs/

[Zoremous]

Is not working, trying bootloader now, there is no warrancy anymore anyway, i've looking in the web, there is a lot of ppl with the same problem

[Zoremous]

Hi, i found a temporary solution till i have money to fix in case of hardware issue, it worked for calls only, i downloaded from google play:

Downloaded "Sound About" and on PHONE CALL AUDIO select SPEAKER, at start of using, it will give you some noise or hearing of your voice, but it stoped for me and its working.

[Christofer]

@pebeo3112 In that case I suggest that you try to perform a software repair using PC Companion. If that does not help however then you should get in touch with your Local support team in order to get your phone examined further.

[Kikiriki]

I have same problem...
Mic doesn't work on call but work fine on Audio Recorder... this is because Audio Recorder work with secondary mic and Call work with primary mic, I think.

Maybe update on 6.0 will solve everything