WF-1000XM4 Really hot while charging, with the right bud draining in 15 minutes

[dslayer1066]

My wife brought me my sony WF-100XM4 in December 2022. A couple of months ago I started to notice the case was getting hotter, and the right bud started to run out of battery, before the left was even down to 50%.

Now I've noticed it getting very hot, one time almost dangerous to touch. Today my right bud dropped from 100% to 0 in 15 minutes.

I've also notice the case not always charging the buds, many a time I've gone to put my headphones on and they aren't fully charged, even though the case still does have charge.

I'm out of warranty, though not happy that a premium product like this lasted only 2 years, I definitely expected better. I would have upgraded to the next model, this year or next, but I'm reluctant to now, after this.

I can't get through to Sony, just their stupid A.i, which again, has put me off buying another of their products. 

Always been a Sony fan, and I know stuff happens, but I expect them to at least listen when something we've paid a lot of money for has an obvious problem.

I'm in the UK, and couldn't find any human to deal with, just an endless circle of talking to a pointless A.i system.

Ranting, I know. Anyone else had this problem, the case and headphones were very hot to touch.

Hopefully it won't blow up in my ear.