Sony Official Update Thread - RDR Missing Digital Channels

[Catmambo]

Hi everyone,

Just an update on the current EPG issue that seems to be affecting a significant amount of Sony & Pioneer DVD recorders.

Models potentially affected are:

RDR-HXD770/870/970/1070/790/890/995/1095

It appears that something has changed in the way that these devices are receiving EPG data. So we are already trying to understand what has happened and how this can be rectified, realising that a large number of people have been affected.

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Latest Update 22/07/2013 15:41

Sony has been working with the broadcasters to try to work out why this issue has occurred and how to remedy it. With your help Sony has discovered that clearing down potentially corrupt broadcast data (EPG) stored within the machine will remedy this issue.

Whilst we continue to work with the broadcasters, and ahead of any final statement, we recommend the following steps to remedy this issue:

1/.

i). Turn off the DVD/HDD recorder at the mains (ie remove the plug from the wall)

ii). Wait 30 seconds

iii). Reconnect the power.

The set may now work correctly.

However, in certain cases it may be necessary to carry out a full factory reset as follows (please note this will return the product to its original out-of-box 'Easy Set Up' position so you will need to set-up the product as if it were new):

2/.

i). Make sure the DVD/HDD recorder is turned 'on'

ii). Remove any DVD disc from the machine and close the drawer.

iii). Press and hold the "Stop" button, then press and release the "on/standby" button, then release the "Stop" button (ON THE RECORDER, not the remote)

iv). The product is then turned 'off' and all settings are reset to factory default, with all potentially corrupt 'tuning' and 'EPG' data removed.

v). The DVD/HDD recorder will now need to be re-tuned and set up following the step-by-step on screen instructions - Note: Choose "Digital Guide" rather than "Guide Plus" at the relevant stage of the set-up (Guide Plus is no longer broadcast).

In the unlikely event that you still experience difficulties, please contact the Sony consumer helpline on 0844 8466 555 or for more info visit: http://www.sony.co.uk/support/en/topics/RDR_HN

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Many thanks

[kendoddsdadsdogsdead]

The recorder is currently recording a radio programme and the EPG looks OK but is incomplete. recording finishes at 12:00 so will check again shortly.

[Mr_Onion]

Mine is still working correctly ATM, but in the meanwhile please remember that the problem was NOT caused by anything that SONY had done.

It was a glitch in the EPG (a 3rd party program) that caused the original problem which may or may not be related to the current one that some people are experiencing.

FYI HXD995 receiving from the Belmont mast

[kendoddsdadsdogsdead]

Not just Sony this time. The EPG is incomplete on a Samsung and Sharp TV. Some channels listed and others have no information.

I am in Manchester at the moment. Is this regional or national.

[Aurorafel]

In Bolton here, just took to factory settings, had to unplug to get it to respond, did the french thing again but its not wotked this time, so dead end, any advise?

[Mr_Onion]

Have you updated the firmware to the latest build?

If that doesn't work try re-doing the initial setup again

[kendoddsdadsdogsdead]

EPG starting to fill up. 

Seems to be getting back to normal.

Going out. 

[Aurorafel]

No, have no disks, do I need to go and buy some?

[kendoddsdadsdogsdead]

Use the UK settings and don't use the guide+ use the other one.

[Aurorafel]

Done intial set up in English, French, took to factory settings, redone initial set up again, Sony TV recieving so confused

[Mr_Onion]

kendoddsdadsdogsdead has reported that his EPG is starting to fill up.

Maybe wait and hour and try running set up again.

I wouldnt worry about making a update disc just yet. Wait and see what happens.