Ht-ct390

[Dalton1234]

I have a problem with ht-ct390 the first one I had stopped working all the time after 3 weeks got a replacement and that’s fine apart from when I have a Samsung DVD player attached tried different hdmi cable and different port had Sony tv and Sony soundbar 4 months DVD player works fine with tv alone and with any other tv any ideas

[Vanilla_]

Hi Dalton1234,

What seems to be the problem when you connect your Samsung DVD player? Also, could you tell us more about the connection you're having the issue with?

Vanilla_

[Dalton1234]

Sometimes when I use the Samsung Blu-ray player the sound bar cuts out I have tried another Samsung Blu-ray player changed the hdmi lead and used another hdmi on tv the tv is new Sony

Sent from my iPhone

[Vanilla_]

Hi Dalton1234,
 

If the issue affects the soundbar even when it's connected to a different blu-ray player, you could try to reset it to see if this would make any difference. You can follow the steps on Page 26 of  the User Manual here: http://clc.am/ZY0jBw

Regards,

Vanilla_