HT-MT500 sound bar stuck in WAIT

[Colesniuc]

Hello.

I have my HT-MT500 stuck with the message WAIT on the front screen. Does anyone know how can I solve this issue because the Sony staff from chat can’t help in any way. They advise me to take it in service. Thank you 

[Griffin_door]

Hi @Colesniuc, Did you try to factory reset the device?

[Colesniuc]

Hi. 
the only reset that I could do is the one with power button and volume down (-)

menu refuses to do anything as well the input 

[SkyNet404]

If it's refusing to do the reset and stuck on the wait, then I'm afraid the unit needs to be repaired right now.

From the Sony website you can get a someone to help you from this link: https://locator.sony/en_GB/servicecenters/?link-header

Just make sure to choose the correct filters.