Sony Cashback Help

[kabir27]

So I recently purchased a Sony A7ii with the Kit Lens (ILCE-7M2K) from Very.co.uk and applied for Cashback which I believe is around £200 for that model. 

I filled out the Cashback form correctly and attached the serial number from the actual camera as an Image and the Advice Note (Invoice) which was in my parcel. The Advice Note contains the item ordered, value, my details and the date of order. 

Sony then emailed me back saying that I had sent them an online confirmation rather than the Invoice and that now I am no longer valid for the Cashback scheme.

Does anyone know what I am to do in this situation when I have sent them what they wanted and they say it's incorrect? 

[IamNic]

Hi kabir27, 

I will escalate your complaint and someone at Sony should get in contact with you.

- Nic

[kabir27]

Hi Nic,

Thanks for that, they have now reviewed the proof of purchase again and have accepted it. Thanks again.

- Kabir

[IamNic]

Hi @kabir27,

I am glad your issue got resolved so quick.

- Nic

[Tomcat3]

Disgusted with the service revived 7 times have sent emails proof of purchase serial no photos of camera box everything told too late each time first time was day I bought camera . Phone calls made st God knows what cost to me for a £50 Cashback ona camera spoke to a guy st sony yes all good then revived emails. Ridiculous a company advertise  a winter cashback but it's not available never buy Sony

[jumpsuit]

Hi again @Tomcat3

You didn't get back to me in the other thread you posted about this on Thursday,

I could have attempted to help quicker if you had.

I will escalate this for you and someone should be in touch with you in the next couple of days.

[jumpsuit]

Hi again @Tomcat3

Could you reply to the email you received on the 14th with a picture of the receipt showing

at least the top part with the date of purchase and the camera details as it was sent on two

separate pictures which invalidates it.

Thanks

[Tomcat3]

Thanks for the answer but I resent the copy of receipt with time date store even member of staffs name my son even did it As well I seriously belive after reading all reviews it's a con . I'm never going to get my cashback . Rip off

[jumpsuit · Accepted solution]

Hi @Tomcat3

You're welcome.

If you do what Sony have asked you to do then its more likely

you'll have your cashback claim accepted

This really isn't a con.

Cheers

[jumpsuit]

Just to let members know that @Tomcat3

has had his claim approved

Cheers