ILCE-7M4

[helenestevenson]

my new ILCE-7M4 has version 1.10 and I can't seem to update to version 2.01 despite following correct procedure on the website and downloading to the memory card. Have phoned sony help desk today, but they couldn't understand and asked for a photo of my camera showing the version! Does anyone know of this issue?

[HannahEd01]

Hey helenestevenson, you only need to follow the steps found here: 

https://www.sony.co.uk/electronics/support/e-mount-body-ilce-7-series/ilce-7m4/software/00288927

If you're still facing an issue, please explain what happens, you can also send Sony what they need as mostly they will raise your case for further tech investigation.