Youtube Videos not working on KD65XH8196

[Ozzy094]

Hi All

New to the forum so apologies if this question has already been answered. 

I've had my kd65xh8196 for around 3 months now - all was well up until 2/3 weeks ago. 

I can get onto the youtube app and browse videos etc, but when I press on any video that I would like to watch, I can only see the first 'frame' of the video (i.e. a still image). 

This is also the case with Youtube Ads - I can see the first image/frame that pops up, but the video/ad itself won't play. 

Sony's tech team are looking into the issue, but has anyone else had similar issues, and if so, how was it fixed?

Thanks 

Oz

[Peter_S.]

Hi,

Please check if the latest firmware is installed on your TV and that the YT app is up-to-date (via Apps Menu).

In addition you might want to clear the cache and data of the YT app in the apps menu.

Cheers

Peter

[vilivik]

I also after the update of the KDL-43WF805 TV to version up to 6.7140, the YouTube application for Android TV version 2.12.08 stopped working. Clearing the cache and resetting to factory settings did not work

[Joe_Dohn]

Hey @Ozzy094,

Have you tried any of these suggestions yet? If you were able to solve it, could help others to share ^^

- JD

[buyukbang]

Check this for the same problem:
https://community.sony.co.uk/t5/android-tv/usb-remote-keyboard-connected-tv-sleeps-gt-low-sound-prob...