Unable to change sound output on KE-65XH9005

[ThaDoews]

Hi

I have a newer KE-65XH9005 (bought 2021), where I have connected my sound system into the audio output (hearphone connection). Now I am unable to get sound out of the TV speakers.

I have did a lot of research and for my understanding I should be able to switch between hearphones and TV speakers. I only get the option to select hearphones - which is also selected by standard.

If I disconnect my sound system, the sound will come out of TV speakers.

Have others had this problem and maybe a solution for it? I have of course the newest firmware / software installed.

Br, Simon

[rooobb]

Hearphone connection is considered an ... hearphone, not an audio system. Unfortunately you cannot switch off them without disconnecting physically the jack. Don't you have any digital input in your AVR?

[HannahEd01]

Hi TheDoews, as per this article: https://bit.ly/3KrpQZg your TV doesn't support outputting the sound from both the headphones and the TV speakers.