Solution for Netflix not working

[MiCal1967]

For those who paid Euro 7.99 and need to watch their movies

Open ES file Explorer

Go to / Device

Go to System (Open folder)

Go to app (open folder)

Find netflix-ninja-release.apk

Select to execute

Select Install

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and installation will start.

Then everything will work again.

[Anonymous]

Hi MiCal1967

Thanks for posting this, but it seems that Sony may have fixed the issue on their end.  Its now working on my TV, but i saw reports elsewhere that it was working around the time you posted this  

Cheers

[MiCal1967]

@Anonymous

Hi Quinnicus

Yes I thought that too. Could be a ramdom event. Anyway I posted this. Might help someone.

Thanks

[Anonymous · Accepted solution]

Hello all

As you may be aware, there was some issues yesterday with Netflux after the firmware update.  See official article HERE. There are two issues at hand:

• Netflix failing to load up
• People with BT HomeHub 5 (maybe other versions too)

Netflix not loading

For many, Netflix was fine, however for others it failed to even load up.  This should have 'auto-recovered' itself sometime last night.  If it hasnt, can you please try the following:

1. Turn the TV off and back on again
2. Press the [HOME] button on the remote control and goto Settings > Apps
3. Find and select 'Netflix' under the Running Apps section
4. In the menu at the side, select 'Force Stop' then 'Ok'
5. Select 'Clear Data' then 'Ok'
6. Select 'Clear Cache' then 'Ok'
7. Go back to the Home screen again by pressing the [HOME] button on the remote control.
8. Turn TV off and on again
9. Load up Netflix

BT HomeHub

For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings.  See support article HERE

Cheers

[heathffields]

Tried the solution, it didn't work for me. I am loosing faith with Sony, their android smart is too dumb for most people.

[Anonymous]

Hi heathfields

What is your exact issue with Netflix?  And what have you tried?

Cheers

[heathffields]

Hi,
Netflix won't load, I get Error Codeui-800-3, the more details screen confirms the Internet is connected, the network check shows Netflix server 1 is ok,server two and three give error code nw-2-5. I have rebooted the TV a dozen times, tried the fixes on the forum no good. Netflix works fine through my Xbox, I am annoyed and perplexed. Has anyone got a fix for this ?.
P.S all was fine before the update.

[Anonymous]

Can you please reply back with the following:

• Model of tv
• What country you are located in
• Your ISP
• Your Router brand and model?

Also, can you please try rebooting your router too (whilst keeping the tv switched off)

Cheers

[heathffields]

Hi Quinnicus,
Located in U.K, BT home hub 3, on BTinfinity. I have just rebooted tv and reset router, now getting spinning circle.

[Anonymous]

Ok, so your baxk to that main issue now, can you try clearing cache etc as mentioned above. Also, check the parental permissions on your bt account too.