KD49X8005c EPG not loading on update

[Cillalan]

Hi. Since downloading the new update the EPG will not load on my TV. After multiple restarts and direct wiring the internet I cannot access any catch-up TV. The EPG does slowly load for current program but this is intermittently. Model KD49X8005C

[Pascale_F]

Hi Cillalan, 

I'm just going see if I can find any answers for you. Someone else in the community might have some ideas in the meantime though. 

Thanks,

Pascale

[Vanilla_]

Hi Cillala,

A simple power cycle can probably solve this. But if not, you can also try resetting the TV to factory defaults from the settings and test the performance of the TV once more.

Best wishes

Vanilla_

[Cillalan]

Hi. Thanks

Have tried both those andany other suggestions appearing online befor posting.

[Vanilla_]

Hello again,

Did you enable Youview? Also, Are you able to connect the TV to a different network (A Personal Hotspot) as an example and test if the same problem remains? This will exclude any network-related problems

Vanilla_

[Cillalan]

Sorry. Should have read 'youview'

[Tenneen9000]

Hi Cillalan,

If the issue is still happening you can try clearing the data of the YVservicehost app.

Cheers,

Tenneen9000