Share your experience!
hello im having an issue after connecting the sonos arc to my tv. its the only thing plugged in, as i just use the native apps. my problem is i keep losing sound while video keeps playing. i only get the sound back by restarting the tv or sometimes just powering it off and back on again. ive tried all the settings i can over the last week and even tried a factory reset but still keep losing sound. any help on this would be great.
got a hold of Sony yesterday turns out it's a bug that they are aware of and are working on the fix. turning off audio passthrough seems to have fixed my issue for now.
Hi Ian,
Hope you managed to get your issue resolved. If not, I'd recommend contacting the support team for further help here.
Best wishes,
Sean
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