Built In WiFi problem

[DizzyPippa]

I have a Sony Bravia 55xe8396b TV bought just over a year ago and suddenly seem to be having a major issue with the WiFi on it. 

Since getting the TV  we've had multiple occasions where the WiFi has dropped and we've been unable to reconnect at the time, however usually a few days later the issue has sorted itself and we've been able to continue as usual. About 4 months ago, I reset the internet connection with the TV to the WPS setting and since then we've had no problems at all. 

Until Thursday, I went to watch Netflix and got a message to say the TV wasn't connected to the internet. When I went back to the home screen and to the settings, I noticed the WiFi button was in the off position. I tried to turn it back on but it keeps flicking straight back to the off position. 

I'm now in the process of factory resetting the TV to see if that helps, but for a TV a little over a year old, we didn't anticipate having these problems. A quick google search shows that a lot of people have issues with the internet connection on Sony TVs, so I think this might be our last one if we can't rectify the issue. 

Has anyone else had this same issue or something similar? I'm not sure what else to try! 

[markmcfc]

I dont think the TV likes 5GHz as it works much better on 2.4GHz.

Virgin Media users can try the following.

1, Login to your router here (http://192.168.0.1) You will find the password on the bottom of your router.

2, Click Advanced Settings.

3, Click Wireless then click Wireless Signal.

4, Ensure 2.4GHz and 5GHz is enabled.

5, Now click Security (left side menu).

6, Under the heading (2.4 GHz Wireless Security Settings)
Look for WiFi Network Name (SSID), This is your wifi name, add 2.4G at the end (EG: VM1232Tr3t2.4G)

7, Repeat the process under the heading (5 GHz WiFi configuration)
Look for WiFi Network Name (SSID), This is your wifi name, add 5G at the end (EG: VM1232Tr3t5G)

8, Click Apply Changes at the bottom of the page.

Note 1: Doing this will disconnect all your devices from the internet because you are renaming the 'Network Name' you will have to reconnect them BUT now when you search for your network you will see 2.4GHz and 5GHz you can pick any option for your devices but connect your TV to the 2.4GHz option.

Note 2: 5GHz is much much faster than 2.4GHz BUT 2.4GHz can travel much further distances and much better through walls etc.

NOTE 3: Most New devices can use either 2.4g or 5g but older devices only use 2.4g, Your device will normally pick what it thinks is the best option to use automatically, But its not always the best option! so connecting to your internet this way will make it more stable on all your devices.

[rowilso36]

Didn’t solve the problem Won’t recognise my password

[Win_88]

@rowliso36

If your TV supports WPS, you don't need to enter a password. Which model do you have?

Win_88

[MaffMaff]

I have been having increasing problems with my Sony KD 49XG8096. Can connect to router but has no wifi connection. All other devices will work, apart from Sonos sound bar. I too have a BT Hub, 3 BT experts have visited and none can come up with a reason why the tv will not connect. Any ideas?

[royabrown2]

@MaffMaff 

Can you please clarify your problem?

Wifi is between the router and the TV, so if you can connect to the router, the WiFi is fine, unless you mean you can only connect wired, by Ethernet cable.

I suspect, though, that you mean you can connect to the router, but not through the router to the internet?

And does everything else work over the internet as it should, or do you have wider problems, as evinced by the issues being with the Sonos as well?

As otherwise, I am wondering why you had three BT experts out, instead of one Sony expert?

I am also wondering why BT would come out three times to what seems to be a problem largely with the Sony TV (unless it is more widespread, re the Sonos, in which case why focus on the TV?); do they have a hierarchy of experts, or what? And presumably they swapped out the router pretty early on, as that is usually BT’s first response? And what were the results with the Mini-Hub that BT supply to maintain continuity in such circumstances?

[HannahEd01]

Hi MaffMaff, what exactly happens that you know from it's not connected to the internet? I saw your response on a different thread and I know the connection status is fine. Here's a simple test, try connecting to a personal hotspot instead of your router then test the apps, if it worked, it's a network issue and u should contact BT, if it didn't , let us know more details.

[K_mK_m2]

Same mine started doing it after an update.....typical Sony. Every one of the five Xperia phones It had in the past lost some form of function after updates. One shut down for good. So infuriating as I think they do it to get us to upgrade. Nearly two grand for my tv and I was planning to keep it for years....never buy Sony again

[Piscie]

Hi, it seems to be a software issue, make sure to update the software to the latest version. Also, try unplugging the TV and replugging it back after a few mins. Hope it helps!

[minkysue]

We have the same tv, purchased last July and have had built in WiFi probs ever since this time we can’t seem to get any resets or anything to work, may I ask did yours stay on track or have you found anything else worth trying please, thanks in advance 

[Joe_Dohn]

Which TV model are you referring to here and what is the software version currently installed on it?