Android TV - Bugs and Issues

[Anonymous]

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

1. Lip Sync issues - see HERE
2. [Re-Opened] IR Blaster issues - see HERE
3. Restricted Profile - No iPlayer - see HERE
4. Satellite Channels Re-Sorting Itself Automatically - see HERE
5. TV Turning Itself ON - see HERE
6. Bluetooth Randomly Disabling Itself - see HERE
7. Info Button not showing all information via HDMI sources - see HERE
8. No 3D Options in Action Menu - see HERE
9. Crackling audio on high bass when using Clear Audio+ - see HERE
10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
11. HDD Recording - HDD not powering down - see HERE
12. Satellite EPG: Lack of information - see HERE
13. Custom Label for Inputs not quite working properly - see HERE
14. Football mode with AV Receivers Issue - see HERE
15. HDMI Handshake Issues interferring with other equipment - see HERE
16. Not Retaining Picture Mode/Colour Temp - see HERE
17. Un-responsive TV after being in standby for a while - see HERE
18. Wide Mode unavailable - see HERE
19. Juddery Playback on USB HDD Recordings - see HERE
    
20. Double Overlay of top Info Banners - see HERE
    
21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
23. Amazon Video - Lip Sync Issues - see HERE
24. Favorites List in EPG - Closing when changing to external input or app - see HERE
25. Amazon Video - Juddering Issues - see HERE
    
26. Cannot grant 'write' permissions on USB Drives - see HERE
    
27. USB Drive used for internal storage keeps disappearing - see HERE
28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
29. 3D within 3rd party apps "Function not supported" Error - see HERE
    
30. Info Banner - Not changing description from Now to Next - see HERE
31. TV Randomly Rebooting - see HERE
    
32. Netflix Buffering to 25% then freezing - see HERE
    
33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
    
34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
    
35. WiFi - Unable to connect when ethernet cable is connected - see HERE
    
36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
37. Amazon App - Failing to correctly play first time - see HERE
38. Volume Bar - Display Issues - see HERE
39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
40. YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

1. Info Banner - Displays randomly when using HDMI inputs - see HERE
2. Volume Bar - Display Issues - see HERE
3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
4. YouTube app (v2.0) - 4K Issues - see HERE
5. Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

Spoiler

1. [RESOLVED] Casting not working - see HERE
2. [RESOLVED] Pop up message 'Screen Format' - see HERE
3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
4. [RESOLVED] No 5.1 Audio from various apps - see HERE
5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
6. [RESOLVED] TV SideView - Netherlands - see HERE
7. [RESOLVED] Auto brightness issues - see HERE
8. [WORK AROUND FIX] Disabling Daydream - see HERE
9. [RESOLVED] WIFI Issues - see HERE
10. [RESOLVED] YouView: Discover showing year not title - see HERE
11. [RESOLVED] Amazon Prime UHD License Error - see HERE
12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
14. [RESOLVED] Google Play Store is Empty - see HERE
15. [RESOLVED] Incorrect System Time - see HERE
16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
20. [RESOLVED] TV Guide flickers - see HERE
21. [RESOLVED] Video App aspect set to FullScreen - see HERE
22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
23. [RESOLVED] Unresponsive Remote Control - see HERE
24. [RESOLVED] YouTube LipSync issues - see HERE
25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
27. [RESOLVED] Picture but NO Sound - see HERE
28. [RESOLVED] Blank screen with sound - see HERE
29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

[Anonymous]

Crackling audio on high bass when using Clear Audio+

Problem:

When using the internal TV speakers, upon playback of high bass audio a crackling noise is heard when Clear Audio + is activated.  This issue is only present when your input source is the TVs tuner.  Issue not present when using HDMI source.

To replicate this issue:

• Set speakers to tv
• Set TV source to tuner (i.e. Freeview on DVB-T / T2)
• Activate ClearAudio +
• Ensure DSEE is active (Auto)
• Play this YouTube clip HERE (crackling starts at 0.20 on clip)

See this discussion thread:

https://community.sony.co.uk/t5/televisions/50w809c-sound-noise-crackling-with-bass/m-p/2139045

Reported by:

Soniaczziom HERE

Quinnicus

Updates:

02-03-2016: Issue has been reported to Sony, awaiting feedback

[Anonymous]

[RESOVLED] Google Play Store crashes when trying to install apps

Problem:

When selecting an app to install via the Google Play Store, the app appears to crash completely returning you back to thehome screen

See discussion thread:

https://community.sony.co.uk/t5/televisions/google-play-store-app-driving-me-mad-am-i-doing-somethin...

Reported by:

Henners64 HERE

Sportster883 HERE

Rooobb

Jveldh HERE

Updates:

02-03-2016: Issue has been reported to Sony, awaiting feedback

04-03-2016: Issue was traced back to Google systems and has been confirmed fixed.

[Anonymous]

Intermittent Network Connectivity using WiFi or Ethernet

Problem:

Various people are reporting that their 2015 Android TVs struggle to connect or maintain connection to their home network.  This is happening on both WiFi or ethernet connections.

Temporary Solution:

Soft reboot of TV - press and hold the power button on the remote control for 6 to 10 seconds and the TV should reboot.

See discussion thread:

https://community.sony.co.uk/t5/televisions/android-tv-wifi-and-ethernet-issues/m-p/2147686

Reported by:

Various

Updates:

17-03-2016 - Issue reported to Sony.  Awaiting further information

[Anonymous]

HDD Recording - HDD not powering down

Problem:

Upon powering down the TV, it appeard that power is still connected to the external HDD.  Also it appears that the HDD spins up and down every so often even when the TV is switch on, but HDD not in use.

Reported by:

nodrog47 HERE

adyjay33 HERE

mk1.golf.1983 HERE

Updates:

17-03-2016 - This issue has been reported to Sony.  Awaiting further information.

[Anonymous]

Satellite EPG: Lack of information

Problem:

The EPG for the satellite tuners does not contain much information.  It only has information for 'Now' and 'Next' with the rest displaying 'No Event Information'

Discussion thread:

https://community.sony.co.uk/t5/televisions/sony-bravia-tv-epg-quot-no-event-information-quot-on-fre...

General information:

In the UK, the company behind the free to air satellite EPG is provided by Freesat. Sony's TVs are marketted as Freeview only.  Some Sony TVs have satellite tuners (DVB-S and DVB-S2) and are advertised as such.  This therefore leads to a confusion as customers expect a fully working EPG.  

Previous years TVs, the satellite EPG was provided by Gracenote which obtained data via internet connectivity.  In 2014, Sony sold Gracenote - see press release HERE. 

Updates:

17-03-2016 - This has been reported back to Sony.  Awaiting feedback.

[Anonymous]

[RESOLVED] Unresponsive Remote Control

Problem:

Remote control either stops responding to input commands upon pressing the buttons for about 30 secords or so or completely stops responding at all.  The LED light on the TV usually flashes though.  This problem can also be linked to the general sluggishness of the TV as well (HERE)

Temporary Solution:

Wait patiently for about 30-60 seconds.  If it still doesnt work, power cycle the tv.

Reported by:

Various

Updates:

17-03-2016 - This is an ongoing and known issue

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February 2017, this issue has been resolved.

[Anonymous]

[RESOLVED] YouTube LipSync Issues

Problem:

Since the last update on the 12 April 2016 (FW version 3.395), some people are reporting issues with lipsync whilst playing back YouTube content.  Issue is present with TVs internal speakers and an external audio system, such as an AV Receiver.

Discussion Thread:

https://community.sony.co.uk/t5/televisions/android-tv-youtube-lip-sync-is-very-bad/td-p/2166112

Reported by:

Various people

Updates:

21-04-2016 - Issue has been reported to Sony.  Awaiting further information.

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February 2017, this issue appears to be resolved.

[Anonymous]

Custom Label for Inputs not quite working properly

Problem:

When choosing a custom name for an input, it apends the actual input name to the front as well.  For example:

Original Label: HDMI 4/ARC

Renamed to: AV R

New Label: HDMI 4/ARC AV R

Discussion Thread:

https://community.sony.co.uk/t5/televisions/post-april-update-no-custom-id-for-inputs/m-p/2169621

Reported by:

m502cbk 

Quinnicus

Updates:

21-04-2016 - Issue has been reported to Sony.  Awaiting further information.

[Anonymous]

Football mode with AV Receivers Issue

Problem:

When choosing footbal mode it switches the amp sound setting to Sports and it used to switch it back to standard after switching off. However now it stays on football sound mode which of course needs changing back to standard. However loading Sky guide it switches back to sports mode.

Reported by:

Risc0n HERE and HERE

Quinnicus HERE

notspurs HERE

Updates:

28-04-2016 - Sony has been informed and awaiting an update

[Anonymous]

[RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub

Problem:

When accessing Netflix using a BT HomeHub 5 (maybe others like HH4 too), people are getting Error code ui-800-3 (%MSL_INTERNAL+CODE%).

Until a more perminent solution is implemented, please follow the suggestions posted HERE, HERE and HERE

Discussion Threads:

https://community.sony.co.uk/t5/televisions/netflix-problems/td-p/2167696

https://community.sony.co.uk/t5/televisions/solution-for-netflix-not-working/td-p/2164836

Updates:

28-04-2016 - Sony is aware of the issues and is working with 3rd Party suppliers in order to find a perminent solution.

25-02-2017 - Closing this issue, due to lack of complaints for a long time now.  Work-around suggestions appears to have worked.