Unable to register my product

[paulove68]

Having just bought a camera and lens, I'm unable to register my products. Is anyone else having trouble. I can put in the product code and then nothing else on the page works. Can't click that I didn't buy on line or choose a store. Nothing else works. Help please!

[paulove68 · Accepted solution]

Found the solution in an earlier post. thanks for whoever said to search for it rather than put it in yourself

[IamNic]

Hello @paulove68,

I took the liberty to mark your post as solution.

- Nic

[fiocroft]

Hello

I too cannot register my product I think for the exact same reason as you. Apparently this is solved, but when I click on go to solution there is nothing there. Can you help? I am trying to get Sony to help but they are not replying.

Thank you

[HannahEd01]

Hi fiocroft, what's the model number of your device? I might be able to help. 

[fiocroft]

The model number is XR55A90J

Does that help? It's crazy I am having this problem!

Thank you

[Marino.Manolo]

@fiocroft:

YES

XR-55A90J

NO

XR55A90J

[SkyNet404]

Yea it's really specific, but you need to write the model as it's written on their website exactly, then wait for a drop down to pop up, and you will be able to proceed then. If it accepts the model without the drop down it's not gonna work. Weird really! 

[misran05]

hey hello i just had some problem how can I register my product

[Marino.Manolo]

What kind of product?