Sony A7IV Rear Wheel Issue

[damienguichard]

Hello all, I'm having an issue that started very abruptly and that's making me a little bit crazy. The rear wheel on my a7IV is behaving like it's stuck and keeps scrolling continuously. 

Here is what I tried so far: 

- Remove battery and turn off/on again. 

- Reset settings 

- Reset to factory settings 

As far as I've observed, the issue doesn't seem to be software related but I figured I'd ask around before contacting Sony and looking into activating the warranty. 

Has anything similar happened to someone here? 

Thank you very much 

[SatoruGojo]

@damienguichard Try to update the software (Mac) - (Windows) and if the issue is still the same you will need to contact the support team