Xperia 5 IV ( fingerprint not working)

[Christeen]

After last security patch update ( Xperia 5 IV ) my fingerprint sensor is not working. It is showing no fingerprint hardware detected. Before last update it was working intermidely, and after restarting the device the issue will be solved. Now it is not working. I don't know what to do. SONY is delivering unstable software version for the devices that is why they are losing market.

[Jabbe4]

Have the same problem with my xperia

1 IV. 

[Christeen]

• https://www.facebook.com/share/p/TZArk1UrYvD2BS2F/. Please go and paste your issues here.

[TheMaze]

Hey @Christeen and @Jabbe4 

Try the steps here: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX919801

These steps should solve this issue for you