Z5 compact stuck in Welcome screen

[pazanel56]

Hi, I have updated via OTA the Z5 compact to the latest 7.1.1.

Then I needed to reset it to factory settings, but at the first boot the "Get started" button in the Welcome screen is not operative, I can change visuals and emergency call, but can't progress in setup.

Tried repair twice from the Xperia Companion app, to no avail.

Any hints? Can anyone point me to a QR code to skip this screen?

Thanks

Paolo

[MarlonUk1]

did you update using the Xperia COmpanion app? or from the device itself?

can you try to rotate the device? just to see if it works

also try to upload a screenshot if possible

[pazanel56]

Update was done via OTA, the Xperia Companion app (latest 2.1.12 version) tried for repair. No luck.

I'll try rotating then... 

[pazanel56]

Rotating does not work in the Welcome Screen, but only in Visual Aids and QR Setup... Can't make "Get started" button work...

[pazanel56]

...further, when I try to select "Don't use any network for setup" it does not do anything, but it goes back to the list of networks...

[pazanel56]

This should mean the repair completed, and the phone SHOULD work.

And here's the screenshot. But the "Get started" does not work.

[Ngk]

Hello ,

I have exaclty the same problem.

I am stucked in welcome screen and if a press the "continue button" it is asking for a QR Code !!

Any suggestion please.

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@paoloz wrote:

This should mean the repair completed, and the phone SHOULD work.

And here's the screenshot. But the "Get started" does not work.

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