Z5 compact error occurred during tethering

[TheRafalable]

Hi guys,

So i recently bought a z5 compact (unlocked) after i finally managed to destroy my z3 compact. My phone will not tether and it's driving me crazy. Every time i try, either the normal wifi hotspot, bluetooth or usb tethering, it says that everything's connected but then says "error occurred during tethering" and won't actually connect.

Troubleshooting:
I was using the same virgin mobile sim (post paid, used in the z3 compact and temporary Xperia SP with no issues), and i work at virgin mobile so i am absolutely sure my apn settings are correct and that the setting is on in my account.

I went to Telstra where i bought the phone and they replaced it under warranty - it still doesn't work.

Im currently visiting the us and I'm using a prepaid lyca mobile sim with 10gb including tethering.

I can only conclude its something to do with Android or the Sony software. If anyone can suggest a way to fix this id really appreciate it as i desperately need tethering while I'm in the US. Thank you!

[Tidbits]

what problems are you getting?

I just tried it and it worked without a hitch for me.

Things that may help if you answered

What SSID you are using?

What computer are you using?

How are you trying to connect(WPS, input, or discovery)?

What carrier are you on?

[valla]

none off my devices I have previously connected to my z3 are not receiving the hotspot

[valla]

and I am not the only one with that z5 compact problem, the internet is loaded with people with same problem , glad to hear yours is working though

[valla]

What SSID you are using?

What computer are you using?

How are you trying to connect(WPS, input, or discovery)?

What carrier are you on?

I have correct settings with all the above , its obvious that its the first time for me this is happened , always have had sony phones , that its a problem with the hardware in phone , a lot off people are suffering with it and Sony hasnt given a solution that  works , and why should there be a solution I ask , it should just work ?? it is part off the phone when you pay 750 bucks for it??

 it should just connect to myn laptop and galaxy tab, as all my mates phones still can ( I have to use their connection to access the internet ) and my other phones did as well

[Uliwooly]

Keep in mind that this is a user based forum, which means, we, users, help each other, as far as official support, contact your local Xperia support


http://www.sonymobile.com/global-en/support/contact-us/

Mind the holidays.

[Uliwooly]

As far as your issue I can't recreate it with my Z5 premium. Don't assume that your issue it's the same as others if you still haven't narrowed down your issue, with that said.

Does your carrier network allow you to tether your data?

Settings, about phone, status, signal strength, what do you see? Post the numbers.

Settings, power management, battery, tap on the graph what color do you see under mobile network?

@Ironbark

[benno2005]

this thread deals with the same issue

Support ??

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-compact-error-occurred-during-tethering/td-p/1073117/highligh...

as my phone bought oversead i''ll see if i get support here in Thailand when i bring it to Sony care ! I doubt it.

any one willing to buy my Z5c ,Z 1 and Vaio Pro  PM me.

[Uliwooly]

@benno2005

Have you test it if it works while on safe mode 

[benno2005]

Yes i have tested it in Safe mode , still same problem,

I had contacted Sony care and they send me an mail how to repair (reset) over PC Companian , I did this before but anyhow they told me to do it again so I did . NO Success !!!

Replyed to Sony but no answer back .

Update:28/12/15

I'm Overseas for a couple of weeks and got a Local Sim Card with 4 G

The Lady in the store set it up and i tried tethering as she tells me it is activated and will work. 

I tried it in straight away .........  Still same so now a have tried to different carrier so definetly the Z5C is crap.

One reply from Sony yesterday to send y phone back in the Country where I bought it.. ..

How Bad .

No wonder the folks walk away from Sony ,coz I'll do too if not soon a fix found as I need this function most on my business trips.

Sony not able to fix this at all .No wonder Sony's Laptop off the Market ,I still have one of their latest one and there been also at beginning a WIFI issue but they fixed it with a update.

Never any Sony and not only mobile phone for me ,Ill highly will recommend other Brands to my Collegues and friend .

Thanks Sony you really CARE for your Customers

[benno2005]

Hi All,

Error tethering Solved !!

I'm able to use the tethering now and no Error show up again.

Had a conversation with Telstra service over the Internet.

The Guy from Telstra went through my settings same as Sony Care here in Thailand  but mentioned that the SIDD should be named Broadband ???.

I changed this and it not worked as expected.

He then told me togo to my Provider and get the correct settings as he quite sure the Z5 not have any fault.

I insisted him to explin me more about these settings and he came up with the below solution.

FYI

My settings I downloaded over the device it self and as mention in my earlier post I been able to acces the Internet over my phone but tethering not work.

Back to the Telstra Service

He told me then that the APN type should have included "dun"

In my orginal settings from my provider been only default,supl and not dun.

I edited these setting and suprise I been able to tether over my device.

Googled about dun and found several postings about this even some from the year 2012 which they explain what these dune mean and some additional settings to.

So my Sony friends this is a poor service from Sony Care and here in the forum too from Sony.

I suggest to ask your Bosses to get better Training,It could keep customers happy and avoid a lot of discussions and bad reputation for Sony.

here  what the Telstra guy gave me with comments behind from me:

Name - Broadband                               Not importand any name can bee choosen
APN - ais.internet                                 my Provider
Proxy - Not set
Port - Not set
Username - Not set
Password - Not set
Server - Not set
MMSC - Not set
MMSC proxy - Not set
MMS port - Not set
MCC - 505                                here i had 520 and I didn't change it
MNC - 01                                  here i had 03 and I didn't change it
Authentication type - None
APN Type - dun                        here the change to my original setting , some additional I included later on,(google it)
APN protocol - IPv4
APN roaming protocol - IPv4
APN enable/disable - ticked
Bearer - Unspecified
MVNO Type - None

With these settings tethering work.

I don't want know how many xperia user feed up or exchanged their devices about this simple issue.

Hope it helped