Xperia z3 Compact top and bottom Touch screen not responding

[Johnalds81]

Hi Sony,

I've got this touch screen iresponsive on the top and bottom. I was not able to pulldown the notification and shortcuts menu when in portrait mode. Now even the bottom part of the screen starting become iresponsive. Pressing the back/menu/taskmenu starting to mulfunction.

Please help me fix this issue.

[Phy]

test the screen.
1. settings
2. about phone
3. diagnostics
4. test
5. test the screen

[Phy]

Or you can repair the phone with PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

[MaximeL]

I have exactly the same problem, repairing the phone with PC Companion didn't fix it.

The phone is only 1 year and half old, I am kind of disappointed by Sony!

[AyysforOuus]

Made an account just to say "same!!" Also, I'm not quite sure how failing the touch screen test does anything.

[Emir1]

Hi!

If you have already tried a software repair using Xperia Companion and it did not help, then I would recommend getting in touch with your Local support in order to have your device sent to an authorized service center.

@AyysforOuus the main reason for trying the test in Diagnostics is to see if the display responds to that area, or if it may be software related. If you are able to clear the area where the buttons don't respond, you could try a software repair to see if that helps.

[zik]

I have exactly the same problem (top and bottom not responsive). I tried the software repair and it did not fix the problem. I also tried the screen diagnosis test and it passed. The problem with the diagnosis test it that it only tests the main area of the screen, it does not test the notification area and the bottom navigations (shortcut) keys.

[Emir1]

I am sorry to hear that @zik.

In this case I recommend that you contact your Local support so that they can assist you in sending in your device to an authorized service center to have it checked by a technician.

[camilleri]

Same here only that for me is the top and left borders of the touchscreen. Phone is only 1 and a half years old and out of warranty. Any ideas how much would the repair center charge for this?

[Emir1]

Hi @camilleri, sorry about your phone.

I am afraid that it's not possible for me to determine what the cost of the repair may be in your specific case, since the local service routines, costs, consumer laws and warranty terms vary on a market-to-market basis. My suggestion would be to get in touch with your Local support to see if they may have some information regarding the local rates, but there is also the possibility that you have to first have your device examined before a quotation may be issued. In any case, it would be best to hear your local support team out first!