Password forgot / Sony Xperia z5 compact

[Laurin1]

I forgot my swiping password on my Sony Xperia z5 compact but still have my finger print conncected. I restarted my phone and now I can't use my finger print to get in. Google recovery doesn't work and I don't know how to get in my phone without lossing data. Anyone know something to get in my phone with just my fingerprint although it says " Use your code when logging in after restarting your phone" 

[Jonas]

Hi @Laurin1, welcome to our forum!

To my knowledge there is no way to reset the screen lock without resetting the device, at least not using any of our services.

The fingerprint can not be used after restarting the device and you will need to use the screen lock if you haven't unlocked the device using it for the past 72 hours.

To reset the Xperia device using Find My Device

1. If your SD card isn't encrypted or used in a corporate environment, remove it before you perform the reset. Turn off the Xperia device before you remove the SD card. Turn the device back on when you have removed the SD card.
2. On a computer or in a mobile browser, go to www.android.com/find.
3. Sign in to the Google Account that you previously added to your device.
4. If you have more than one device, select the device that you're locked out of at the top of the screen.
5. Select Erase. Be aware that this action will permanently erase all of your data, for example, your apps, photos and music. After you erase the content of your device, Find My Device will no longer work on it.
6. After you remotely erase the content of your device, you can set up your device again with your Google account and a new screen lock.

You can also perform a software repair using Xperia Companion if you prefer that.

I hope that helps!

[Amice_Pertijs]

I have the same problem because my old sony xperia Z5 compact is locked. I don't know the pasword, and https://www.google.com/android/find?u=0 doesn't work, if I click on delete the only thing that happens is 'message send'. If I turn on my phone it shows 'you should now be able to use the password'. but I can't enter a password anywhere.

Sony companion also doens't work because it says: 'unlock the device'.

I do not know what to do now.

[Jonas]

Hi @Amice_Pertijs, sorry for the late reply.

Make sure that the device is turned off and not connected to the computer when you start with the repair as mentioned in the guide.

Click on "Software repair" and check the little box in the bottom right left corner > proceed with the on screen instructions.

I hope that helps!