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MMS issues with latest messaging

SOLVED
Syncr0s
Visitor

MMS issues with latest messaging

After thinking that all messaging issues had been resolved in the latest system update, I have discovered that when trying to open a received MMS, it opens the latest taken photo instead.

Has anyone else experienced this effect, or can replicate my issues?
1 ACCEPTED SOLUTION

Accepted Solutions
Rickard
Master

Sorry to hear that.

Could you try to reset default app preferences and see if that helps? This is done from Settings -> Apps -> [menu] -> Reset app preferences.

If this doesn't help, do you see wrong picture in the conversation or when you tap the picture to open it (or in both cases)?

View solution in original post

18 REPLIES 18
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Uliwooly
Expert

@Syncr0s

settings > apps > all > smartconnect > clear data > restart the phone > check again 

if you encounter the same issue, test if the same happen while on safe mode

Syncr0s
Visitor

Issue still exists after data clearing data, and in safe mode.

I am using messaging app too, and not hangouts.
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Uliwooly
Expert

@Syncr0s

clear the app data of the album app, camera app and messaging app

Syncr0s
Visitor

I cannot find an album app to clear data from. I have cleared data from the other 2, and the issue still exists.

Thanks for suggestions though in trying to diagnose the possible issue.
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Uliwooly
Expert

@Syncr0s

Settings > apps > all > album 

Syncr0s
Visitor

When I say 'Album' is not there, it is not because I don't know the alphabet, it's because there is nothing between 'Active Clip' and 'Android Live Wallpapers'.

I did clear data on 'Photos' just in case too, but that had no effect either.
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Uliwooly
Expert

@Syncr0s

settings > apps > all > scroll to the bottom > check if you have disabled the app.

Syncr0s
Visitor

I have indeed disabled it.

Weird that disabled apps don't appear in normal order.

Cleared data and same issue still exists.

The MMS that are sent and received all open the last taken photo, and not just received MMS.
Rickard
Master

Sorry to hear that.

Could you try to reset default app preferences and see if that helps? This is done from Settings -> Apps -> [menu] -> Reset app preferences.

If this doesn't help, do you see wrong picture in the conversation or when you tap the picture to open it (or in both cases)?