Continuous reboot loop

[miltonjhon]

Help me please, my phone continuous reboot loop. This problem begins 00:00 hours, i don't know what to do

[Jake-SonyXperia · Accepted solution]

Hi miltonjhon,

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Try removing the SIM card from the handset and then restart it, leave the SIM card out and see if the issue continues, if it stops then the SIM is causing the issue.

[ClaytonLeRoux]

I have had the same issue, except that mine has gotten so bad now that the phone won't even switch on, just constantly reboots. And if the phone miraculaously boots up, I just get error message after error message. Never had this when I had Samsung. Really wish I could return this phone. I have tried everything, hard reboot, safe mode, repair....... nothing works. I am ready to smash this thing into a million pieces!!!!!!

[stockyvillage]

@claytonLeRoux contact Sony customer care

[Thommo]

@ClaytonLeRoux 

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[ClaytonLeRoux]

Have done that 3 times already, still not working. 

[Thommo]

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[HugoPennyworth]

Same here. I was just deleting some apps games ect. Then it freezes and turns off. I was thinking it would just restart but next thing you know. I AM STUCK IN REBOOTING CONTINOUSLY