XZ1 compact Freezes or restarts / reboot itself

[Charlie030]

My XZ1 Compact has been freezing or restarting / reboot itself since a few days, if I use whatsapp or make a call by re-dial, not always but very often. Yesterday during using whatsapp, whatsapp freezes and i tried a restard it took nearly 10 minutes restarting phone.

Today i started a call via re-dialing from call history, my phone restarts from alone.

Does anyone has the same problems ?

[DanJam]

I have the same problem with the XZ1 (not compact). I find it happens more often when opening and trying to use the camera app (but its not limited to just the camera like you say). The phone will randomly freeze then restart itself. 

Does anyone know of a fix to this or are we waiting on Sony to realise an update?

[Charlie030]

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@DanJam wrote:

I have the same problem with the XZ1 (not compact). I find it happens more often when opening and trying to use the camera app (but its not limited to just the camera like you say). The phone will randomly freeze then restart itself. 

Does anyone know of a fix to this or are we waiting on Sony to realise an update?

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Now it happens every day restart or freeze during using different apps like whatsapp, netflix, amazon ,camera, try to call some one, my mic is sometimes not working, my headphones sometimes not working, volume buttons sometimes not react..... this phone feels like buggy software. 

[najodleglejszy]

@Charlie030 try booting into safe mode and check if for example the problem with the camera or volume buttons persist. if nothing changes, then you might want to perform software repair using Xperia Companion.

[Charlie030]

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@najodleglejszy wrote:

@Charlie030 try booting into safe mode and check if for example the problem with the camera or volume buttons persist. if nothing changes, then you might want to perform software repair using Xperia Companion.

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The problem is it happens randomly, i cant force it and i also tried a factory reset.

[najodleglejszy]

@Charlie030 software repair might still help as it downloaded a fresh copy of software after resetting your phone, in case that the software on your phone is corrupted.

also, did you by any chance put your phone in the water?

[Charlie030]

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@najodleglejszy wrote:

@Charlie030 software repair might still help as it downloaded a fresh copy of software after resetting your phone, in case that the software on your phone is corrupted.

also, did you by any chance put your phone in the water?

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why repairing after factory reset ???

You mean my downloaded software or generally, because it also happens sometimes when i plug in my sony headphones or starting camera or just want change the volume (originally preinstalled android software)

And iam not the only one with these problems with xz1 compact, a lot of people has also the same problem --> http://bit.ly/2id2oGu

And why you write putting phone in water your answers are not really helpful and iam not a rookie.

[najodleglejszy]

@Charlie030 software repair wipes your phone, downloads fresh software copy, and installs it on your phone, which might be helpful if current install is corrupted. just something worth trying.

I asked about phone being exposed to water, because water damage can make button malfunction and cause reboots.

I'm sorry that you don't find my attempts at troubleshooting unhelpful, I'm a volunteer and thought that I'd try and assist you on this Saturday evening, since you asked for help with an issue that you couldn't resolve yourself.

[Timbo84]

I have the same problem. I took my phone back to the shop but could not replicate in store. 

It is hugely irritating.. Is it just gremlins in the system for early android 8?

[Kanan77]

hiya everyone... i also have an issue with making calls from the recent callers list menu and the phone restarting... its happened a few times and i think its a bug with the early build of android O (build 8.0.0) ... once we get a few more patches i dont see this being an issue and i feel it is defintely software related... a factory reset would probs not help this issue... to avoid the phone restarting i just call contacts out of my contacts list instead of the recent callers list... also i have used WhatsApp voice calls without issue so far... i am sure Sony is working on a fix for this in a future update...