XPERIA XZ3 BUG ANDROID 10

[behgilbe]

I have a XZ3 (H9493) purchased on the french internet. This smartphone is of Asian origin (singapour). After the upgrade to android 10 the XZ2 and XZ3 had a bug (recognized by SONY). I did not receive the correction by my French operator because my XZ3 is not recognized. SONY can't help me 😡.

I tried to flash the smartphone, but flashtoll does not allow conversion to ftf file for model H9493.

Can you help me ? Thank You.

[Strampke]

I suggest that you start with a software repair with Xperia Companion before flashing ftf files.

When the device is not recognised, charge it, switch it off, start Xperia Companion and in one of the first screens of Xperia Companion tick the choice that your device isn't recognised or is a smartwatch.

Just follow the instructions on screen.

[EMS_MO72]

Yes, I agree with @Strampke

Try the software repair first it could solve the issue

[behgilbe]

Thank you for your help but it does not fix my problem. Camera in unknown error. Voice Match not working.

I have to be able to flash the smartphone with a stock rom.

[Strampke]

Just try it again.

These kind of mishaps happen.

Charge > 80% and try again.

[behgilbe]

sorry I did the repair many times without success

[Strampke]

BTW: What is the bug?

Camera unknown error, when?

Voice match, you mean 'hello Google' ?

[behgilbe]

Camera in unknown error when I activate the camera app

Voice Match not working when I want to enable Voice Match

[EMS_MO72]

Hi there,

If the software repair didn't solve the issue, you can send your phone for repair to fix the issue