Xperia xz touch issue

[Me1973]

I'm having trouble with my touchscreen, there seems to be a 10mm strip right across the middle of the screen that doesn't recognise any touch. This goes when I use the bundled diagnostic, but is there when I use a 3rd party test, or try to use that area of the screen at any other time. I have tried safe mode and it's exactly the same. The only time it doesn't happen is when I use the sony diagnostics for touch screen, it clears the picture perfectly. Any help would be appreciated.

[Uliwooly]

You could contact your Local support to get it inspected

[CameronT]

Hi @Me1973,

Welcome to the community. I am sorry to hear about this issue.

The first thing I would recommend is testing your phone in safe mode, in case an app has something invisible drawn over the middle of your screen. You will be unable to use any third party apps in this mode, so while in safe mode dial *#*#7378423#*#*, go to Service Tests and test the touch screen. Run though all the tests there for the best idea.

[jessewest]

wont let me move apps around on screen from apps screen to home or remoove them from home stops the  app if below the power button

[SDR1970]

Try the drawing test

[jessewest]

has a space in middle

[SDR1970]

Same problem as mine. Happened after the November update. I was toying of sending my phone in for repair, but to be honest I can live with it.

[jessewest]

might get fixed with new update in jan.

[Uliwooly]

@jessewest

Based on your other posts, you have a hardware issue, contact your Local support to get it inspected

http://talk.sonymobile.com/t5/Xperia-XZ/Xperia-xz-touch-issue/m-p/1189713#M3940

[halogenic_sky]

Do a factory reset, but know that you'll lose the pre-installed media files. My cold spot was centre right, about one quarter up from the bottom. I couldn't use the keyboard fully, and didn't fancy the exchange treadmill via sony. It's possibly linked to non-sony peripherals which I'm a little bit sceptical of, but others will need to weigh in......