Touch Screen Not Working At All

[xxscoobyxx]

Hi,  I was reading a book on the kindle app on my xperia XZ when the touchscreen stopped responding.  I waited a while locking and unlocking it (the buttons and fingerprint scanner was working fine) then assumed it must have frozen and hard reset it (power, vol up buttons).  Upon reloading, the screen still didn't work - I tried removing the cover, screen protector, plugging it in and unplugging it, removing SIM and memory card but nothing worked, so in desperation I ran software repair on it.  I've now lost everything and the screen still doesn't work!!!  Has anyone got any ideas what I could do please please please???  I was literally just using my phone when it stopped working - didn't drop it, it's not overheated or wet or anything - I'm so confused

[Qatrium]

@xxscoobyxx

This sounds strange, but if you tried everything (even software repair) and it didn't work, then it might be a hardware failure. Time to contact your Local support and get it inspected by a professional.