I can't access to my phone

[naveen044]

My device fell on my baby's hand and now the touch is not working. But it can be connected to a mouse and work. But the pin code of my device is incorrect. Here are some of my valuable files, I need to get them. PLEASE HELP ME ….

[Strampke]

If you don't remember your pin code then the only option is a factory reset.

Advice for everyone.

Check that Google backup is active.

Be old fashioned and write essential information on paper.

[EMS_MO72]

Unfortunately, if you can't remember the screenlock, the only way to access the device again is doing a factory data reset.

And make sure to fix the screen also so it won't impact the rest of the phone.