Join now - be part of our community!

Fingerprint sensor stopped working

Crocodilu
Visitor

Fingerprint sensor stopped working

I have a sony xz1 for about a month now and the fingerprint sensor just stopped working, any ideea if this is a software issue, does anyone else have a similar problem?  or have an ideea of what I could try next?

I have tried restarting it, going in safe mode nothing worked. Since there is no test for it by default, I have tried to add a new fingerprint but it doesnt read any signal.

if it's another hardware problem then I'm done with sony in the last couple of years I've bought a Z3 and  Z3 compact  for me and my wife and both had problems with screens popping off. A sony XA which I use for work and it just goes wild when typing sometimes and last month I got 2 XZ1 one for me and one for the miss. Her phone had to be returned due to fact that the microphone was not working

1 REPLY 1
profile.country.GB.title
Uliwooly
Expert

@Crocodilu

Did you recently updated the phone? have you repaired the phone with XC?