Sony Xperia X won't browse the internet

[Lalamack]

I bought a Sony Xperia X in November and it has been working fine until last week when it sporadically stopped browsing the Internet. The first time this happened I was using my home WiFi and the issue was resolved by switching the device off and on again.

The next time this happened it was when I was using mobile data and switching off also solved the problem. However today it will not work on either WiFi or mobile data and switching off has not solved the problem.

All other functions are still working but when I type a search term into Google nothing happens and there is no upload bar showing that it is searching. Nothing happens at all.

I would be grateful of ny advice you can provide.

[Uliwooly · Accepted solution]

@Lalamack

To help narrow down the issue, boot in >>> safe mode and report back

[Lalamack]

Hi, thank you, tried it in safe mode and unfortunately the problem persists.

[Uliwooly]

@Lalamack

You could repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Jake-SonyXperia]

Hi @Lalamack,

Welcome to the community,

I am really sorry to hear about this issue before you run through with a software repair, be sure to use Xperia Companion to backup the handset. I have supplied instructions below for you.

backup using Xperia Companion

Let us know how you get on.

[4584]

sony xperia c3. model  d2502 it use for 4g

[Jake-SonyXperia]

Hi @4584,

Are you having similar issues as @Lalamack as the information you have supplied does not provide any troubles you may be having.

If you done mind supplying us with more information then we can help where we can.

[Lalamack]

Hiya again, this actually worked but only once I had switched off once more and then on again. Phone browses perfectly again. Thank you very much for your advice.

[Jake-SonyXperia]

Glad to hear you resolved the issue @Lalamack, let's hope @4584 has the same results.