screen turns off during call in nougat

[warrie]

my xperia x screen turning off while i make a call and listening to whatsapp audio,can't do anything. this problem happened after update to nougat

[MarlonUk1]

does this happen when you are on safe mode?

can you run xperia diagnostics , settings>about phone

since you recently updated you can perform software repair using Xperia Companion

[_alexdon_]

@warrie Also, check the sensor for any dirt or grease, it is very sensitive. Clean it and the situation should be ok.

[warrie]

already clean up the sensor and this problem also while listening to whatsapp audio.