Beats Tour 2 Problem - X Performance

[DaWeD]

Hi, I need your help. A few days ago I bought a Tour2 Beats In-Ear Headphones. I tried to use it with my Sony Xperia X Performance (Android 7.0) but the connection is lost after a few seconds between the phone and the headset.  I also tried the headphone with my company phone Sony Xperia XA (Android 6.0) and it worked absolute correctly. I tried re-installing X Performance with Sony Companion and also hard resetting, but nothing helped. Do you have any idea which would be a solution?

[Uliwooly]

@DaWeD

Could you test teh phone in safe mode and reset the headphones.

[DaWeD]

Yes, We also tired that way... but it doesn't worked.

[#4]

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@DaWeD wrote:

Hi, I need your help. A few days ago I bought a Tour2 Beats In-Ear Headphones. I tried to use it with my Sony Xperia X Performance (Android 7.0) but the connection is lost after a few seconds between the phone and the headset.  I also tried the headphone with my company phone Sony Xperia XA (Android 6.0) and it worked absolute correctly. I tried re-installing X Performance with Sony Companion and also hard resetting, but nothing helped. Do you have any idea which would be a solution?

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In Beats by Dr Dre is written that Tour 2 is: "Compatible with Apple iOS devices but varies with other brands or products", so maybe Tour 2 is not supported with your X Performance or Nougat, so that's why working incorrectly, try to connect with other X Performance if you have opportunity, to see something wrong is with your X Performance or really Tour 2 is not compatible with this model or maybe Nougat  But that's just my guess about support, reason can be other, typically if headphones is supported they working right (even new))