Hi Everyone.

i am having issues with  my remote control to get it to respond to my HT XT3 soundbar. I brought a new remote control, but that did not resolve the issue. I can turn up and down the sound, I can also press the input button which works, but I just cannot do any other commands with the remote control. I have been in touch with Sony, and they told me it was the remote control, but having brought a new one and tried that, it still does not resolve the issue. Could someone please help me. 

Thank you.