Headphones WH-1000XM4 Pause and power off function

[ian-davies]

My headphones do not pause when I remove them.  Nor do they power off after 15 minutes.

I've got software 2.7.1 and I've reverted to factory settings twice, and re-installed the Sound Connect App. No joy.

I've selected the options under "System" in the App.  I'm hoping they can be repaired, but has anybody experienced this problem.

[TheGOAT]

@ian-davies Have you tried setting the wearing detection automatic power off function from the App?

[ian-davies]

I've tried that and also reset the headphones to factory settings (twice) and re-installed the App.  I don't believe the proximity sensor is working and Sony have now accepted the headphones for repair.  Unfortunately, tey're no longer under warranty.

[TheGOAT]

@ian-davies Well, it's late better than never. You can share with us the outcome of the repair to know the reason of the issue.