VAIO Care Rescue stuck when started rescuing data

[VAIO_2OI6]

hi everyone, i am new to this forum, i had a question hope you all can help me. thanks!

my laptop just couldn't boot into Windows 7 from its internal hard drive, that is the reason why i'm doing this VAIO Care Rescue recovery right now. I didn't back up any single file so I need to 'rescue data' then recover my laptop to its factory settings. i followed every step according the wizard. but now it has a problem, please refer to attached picture.

it has been like this since 5pm, no changes at all. what can i do then? can i force to shut the laptop down? is my data still safe? please advise on that, thanks! 

[VAIO_2OI6]

as you noticed in the picture above, i woke up this morning, it finally got something new for me. BUT... this process can take few days!! i don't believe it but that is the fact, at least it started copying data to the new external hard drive. after 72 hours this software will be stopped however. 

[jaykinse]

Was this successful in the end?  I have 87GB to rescue and three hours after starting I have 0.00 done with 490 hours remaining and no option to cancel.

I don't think I have ever achieved anything with a Sony Vaio Care product....