Office 2010 Activation after recovery

[stengol]

I bought my Vaio from Sony with Office pro 2010 pre installed. I have just checked back on my emails from them that I did indeed do this and did not buy it from another retailer or upgrade the trial afterwards.

I have just had to recover my laptop from the partition built into the system.

Now it is asking for the office activation code and I cannot find a copy of the activation code. I assumed that as it was pre-installed the info would be on the recovery partition. I was wrong.

I have sent an email to Sony at the email address that I had correspondance with when I bought the system (Sept 2010) but no answer after 2 weeks.

Any ideas anyone? I can't afford to buy it again.

[stengol]

Hi Blencogo,

Sorry I have been away for a couple of weeks.

No I have not registered this product though I have plenty of others registered.

I did wonder why I had not done so.

So I tried to register it.

I put in the model number VPCF12C5E and it said that was not a valid model number and then I rememberd that exactly the same thing happened before and I never got around to sorting it out.

Interestingly when i look on the site at my old orders it has the model number down as VPCF12X5E.

No idea what the difference is and whether I got a good deal or was ripped off.

I tried with both numbers to register, but neither work. Is it because it was a bepoke order?

I still have the details of the order (see below)

Any idea what my next step is?

Order number was 301571031 ordered 29.07.2010

[Blencogo]

I'll pass on to Vaio Support the news that you are back at home.

Are the registration details for your old VGN-FW41 still correct?

[stengol]

yes they are and I still own it and use it every day

[stengol]

Hi Blencogo,

No contact from Sony yet.

How long do they usually take and will they do it via email to start with?

[Blencogo]

Hi Stengol,

I had an email saying they emailed you on 12 March.

Just to avoid misunderstandings, could you please PM me with your contact details: -

• email
• day phone
• evening phone
• Vaio's Serial Number for the new custom model

This may save some time!

[MSampaio]

My computer stops working everytime I use the Offfice Program (Word). Then appears a blue screen saying that I have to recover the program. The program came already installed in my computer when I bought it last year. Please advise me what I have to do. I need to work on this program urgently. Thanks.

The product name is: SVE14A1C5E - S/N 54502934 0000873

[miraSlavova]

Hello,

I have the exact same problem. I bought a preconfigured, personalised VAIO in 2012. I had to re-build the computer and lost the MS Office 2010 software. Now, I have no code to restore it.

When I try to register the product, the product model is not listed. It is VPCSA4C5E.

Please help be get sorted out.

Thanks,

mira