Office 2010 Activation after recovery

[stengol]

I bought my Vaio from Sony with Office pro 2010 pre installed. I have just checked back on my emails from them that I did indeed do this and did not buy it from another retailer or upgrade the trial afterwards.

I have just had to recover my laptop from the partition built into the system.

Now it is asking for the office activation code and I cannot find a copy of the activation code. I assumed that as it was pre-installed the info would be on the recovery partition. I was wrong.

I have sent an email to Sony at the email address that I had correspondance with when I bought the system (Sept 2010) but no answer after 2 weeks.

Any ideas anyone? I can't afford to buy it again.

[Blencogo]

Hi stengol and welcome.

Can you give us your Vaio model - it will be on the screen surround and start with a "V": -

Was this a custom build from Sony?

I think that is the only way you would have been able to specify to have Office Pro 2010 installed - preconfigured Vaios will have only come with Office 2010 Starter installed (or a free trial on older models) which does not require an activation code unless you are upgrading to the full version.

If you let us have the model we will have a better idea where to refer you for advice.

[nikkilim]

Just out of curiousity. Are there any notebooks with MS Office full version installed in some models? I always thought they all come with the teaser version. (trial)

[stengol]

Hi,

Yes it was a custom build

Model PCG-81112M

VPCF12C5E

Any help you can give would be greatly appreciated.

[Blencogo]

@nikkilim

It is only available as one of the options if you order a Custom Build of your Vaio (CTO)

http://www.sony.co.uk/hub/custom-laptops

@stengol

Let me see if I can find a contact for you within Sony.

[stengol]

That would be great thank you Blencogo

[stengol]

Hi Blencogo,

any luck finding someone in Sony?

[Blencogo]

Hopefully, Vaio Support will contact you soon.

Is the VPCF-Series registered and your registration details up to date?

[isiri12]

I always thought they all come with the teaser version.

[Thalamus.]

isiri12 wrote:
I always thought they all come with the teaser version. 

That's already been mentioned..:smileywink:

Blencogo stated;
- preconfigured Vaios will have only come with Office 2010 Starter installed (or a free trial on older models) which does not require an activation code unless you are upgrading to the full version.