Clicking harddisk sound FE11S sequel

[Carelino]

Now just like a lot of Vaio FE11S users I had the clicking sound where my hardisk is. People who suggest it is the hardisk working, please save me the trouble of telling 100 times it is not the harddisk working sound. I had enough laptops to know the difference.

DOWNLOAD CLICKING SOUND

Now what I would like to know is if there has been anyone who send his/her laptop to Sony back to let them check it out. If yes, I ofcourse would really like to know what sony told you or what you did eventually. It seems to me nobody knows the solution. I did call sony and told them everything about the problem. They said it was something wich is new to them. I gave them the club-vaio link where people posted about the same problem. This coming week I am going to send my laptop to sony, this clicking sound disturbs me a lot.

I know that there are previous threads about this Old thread about clicking sound link , but I wanted to post a sequal where people could post their experience and opinion. Please don't suggest me to open up my harddisk or laptop, and once again it is NOT the harddisk working sound.

What happens: "The hard disk makes irregularly a clicking sound which is pretty loud two. Most certainly is not a working sound. It sounds like something is hitting the plastic of the laptop or something else. When I shut down my laptop and restart the sound is gone for a while." I personally think it has something to do with the reading arm. The clicking sound appears always when the laptop is not working. It's like when the harddisk is not working it cant get into the resting position, and keep on trying. I hope sony is going to spend serious time on this problem, especially it seems to be a common problem.

Important suggestions and remarks of others:

hard drive is made by fujitsu & they have a diagnostic software tool on the fujitsu web site & when i ran it, the program said no hard drive found on laptop, i spoke to fujitsu & they said i should wait for later version of software to come out, which i will do! anyone who goes to fujitsu web site, the version i tryed is 6.40

This is the response I have received from Fujitsu regarding the issue: We connected this drive MHV2160BT to our analyser and installed Windows XP Pro, we did not hear any obvious clicking noise unless you place your ear next to the drive so it is very quiet even though this does go into sleep mode at around every 4-10 seconds (idle). I would investigate if you can further into the specifications and configurations fitting of your Sony Laptop.

[matrb]

I think that maybe tomorow i will go where i bought this laptop and tell them the problem. Maybe they should contact sony and send the laptop to sony service. What do you think?

[thanos_k]

ok carelino well because greece has no servise we must sent it to holland or belgium. and we want to know in what package we must put the vaio !!!?? i think the best is in the papaer-box which the vaio came with when we bought it .. its safe. and i want to know if they scrach your vaio there. and something more.... if i sent it to sony will i have a paper on my hand that will provide me guarantte that i have send it to sony ?? or an e-mail...? anyway i have made a case on e-suport and i w8 for an answer...as u see in another guy from greece they said that its no problem....
i will call them and i will explain them the issue gentle...
god help us here in greece with sony servise...
and today a friend have fe-11s his hdd stuck and makes that clik 2-3 times a sec..and no boot...

[Werve]

Hi... I come from Greece too.. I called Vaio - Link last Friday and explained the problem to the operator. I explained when and how often the problem appears and finally I talked to him about this thread and the hdd connector that very possibly solves the problem. He immediately told me that they are going to fix the problem and gave me a code for my case. Now i expect them to have my laptop collected within next week.. Personally i experienced no negative reactions about my problem..

[Carelino]

Well looks like Werve got the problem about Greece fixed then...

GOOD LUCK

[thanos_k]

***************W E R V E *********************************

please mail me at [email protected] i sent a mail in sony at greek and we are almost 20 users that we have problem. please contact me to give you some info and i will call sony tomorrow. please werve contact me vai mail.....

[thanos_k]

WELL today i call the suport and thet make me a case and they must take an answer from the servise and then they contact me and collect the vaio... god help us
my vaio makes another problem the hdd makes the click and makes and a grrrrr grrrrrrrrrr grrrrrrrrr when its idle 2 times at a sec with a rythm and it dont stop the led is on of the disk

[thanos_k]

i call twisce time and they told me that the engeeneres its investigating the problem and in one week they calll me via mail...or tel..
they told me that sony has investigating the issue to be 100%of the solution

[lambrosn]

I have just bought 3 days now and I hear no sound.

but a friend of mine actually hear it aaaaall the time.


he spoke with support and they said he have to wait for a week !!!!! to inform him what to do...


so long time sony...

[MT-FE11S]

After 3 months having FE-11S, it seems that mine starts having same clicking sound problem like some of you have experienced. The HDD starts making noise rarely, but still I’m not really happy with it. What I’m afraid is that if I let this problem continue, the HDD would be damaged completely.

Because I’m living in Holland; does any body know how to get my FE-11S repaired by Sony? And what number or e-mail address should I contact to? The system rejects my serial number, so I can’t register to Sony e-Support and not either gets any after sales service benefit from it.

[Thalamus.]

Hi MT-FE11S,

Select your country in the this link and you should see the contact details you require..