Sony W9 - DLNA, false "Unsupported content." error message

[Kosire]

Hey,

I could'nt find out where you submit bugs to Sony about their products, so I'm submitting it here.

I just got myself a new Sony W9 tv (wonderful tv btw) and I can play all my files over DLNA. However, there is one file the TV thinks it can't play, where it says "Unsupported content". However, the movie plays fine, the audio works and even subtitles work. So what's the problem?

I can't get the message to go away, it keeps being visible under the entire playback of the movie. it's clearly supported since it's playing the video, playing the audio and subtitles.

I tried getting another message to show instead (by pressing some buttons), but after that error message was gone I got the same one back again "Unsupported content".

How do I remove it?!

I've uploaded the info on the movie file I've tried that shows it's unsupported (even though it's not) and then the info of a movie that works aswell, but without the error message.

Movie_that_provides_the_error_message_but_works.mkv

http://pastebin.com/raw.php?i=c7nZ5tpY

Movie_that_works_without_error_message.mkv

http://pastebin.com/raw.php?i=sVr9wW8r

If you compare the two, you can see they both use V_MPEG4/ISO/AVC for video, they both use DTS for audio, they both have SRT subtitles, The only real difference there is, is that the bitrate is slighty higher on the one that provides the error message - but it works fine when playing it on the tv.

This is clearly as bug, as both videos play fine but only the first one shows the "Unsupported content." message, that you can't get rid of!

[cool_raoul]

While playing the movie,
Goto Options> Picture Options> Picture, Press OK

Not working on my W9 unfortunately

[willthedjay]

found something that can help...pressed the "i-manual'' and the message disappeared ....:smileyhappy:

[wraybadger]

ahh i found that if i press the subtitle button, it displays "no subtitles available" and then the "unsupported content" message goes away.

I hope that helps!

[Kwantumm]

What worked for me was; Options, next chapter (Next chapter not available message pops up), ok.

[cool_raoul]

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Kwantumm a écrit :

What worked for me was; Options, next chapter (Next chapter not available message pops up), ok.

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You're lucky. 

When I press  "ok" with popup displayed gives, I get the same ("Next chapter not available") pop-up again and again

Pressing "return" remove the popup but still getting "unsupported content" and no image.

[vineetbansal]

I found a solution, at least for my Bravia. (W600B)

On the remote, press Options. In the resulting onscreen menu, Picture and Display->Picture Adjustments. Then simply dismiss the menu using the Return button on the remote. "Unsupported content" gone!