Sony Headphones Cordless connected to Sky Glass Tv .Not Working Now.

[elvisthepelvis1956]

Hi had Sony Headphones Cordless connected to Sky Glass Tv with Sony surround headphone system, via https://www.amazon.co.uk/Extractor-Converter-Support-Digital-Coaxial/dp/B08XXJ5VT9 all been working fine, Extractor Converter red light on, till I unplugged hdmi cable from Sky Glass TV to exchange for New Sky Glass TV An HDMI cable between the eARC HDMI port (HDMI 2) on the Glass set and HDMI-ARC-in on the extractor unit, now no sound from headphones when I plugged in , An HDMI cable between the eARC HDMI port (HDMI 2) on the Glass set ,please advise, many thanks David.

[LightFoot]

Hi @elvisthepelvis1956   

This is a Sony TV community, but you appear to be asking about a Sky TV and non-Sony gadget. I am sure we can help you with your Sony Headphones. The starting point is the full model number of your headphones and a detailed explanation of how it is connected to your system. 

[elvisthepelvis1956]

 Sony MDRHW700DS Digital Surround 9.1 Wireless Over-Ear Headphones - Silver

optical cable connected from UNSTINCER HDMI ARC Audio Extractor+192KHz DAC Converter to Sony DP-HW700 digital surround processor then  HDMI cable from HDMI ARC Audio Extractor+192KHz DAC Converter to Sky Glass tv into HDMI 2 (e ARC ) port, how I was instructed by  a member of avforum, would be very grateful for advise on how to resolve this issue, many thanks,David.

[LightFoot]

Hi @elvisthepelvis1956   

Have you tried missing out the UNSTINCER HDMI ARC Audio Extractor+192KHz DAC Converter from the equation by connecting your Sony DP-HW700 digital surround processor direct to the Sky Glass TV?

I am not familiar with the MDRHW700DS so I might be talking rubbish.

Also check that the audio out from the Sky Glass TV is in the same format as the previous one.

[elvisthepelvis1956]

what cables would I use and which ports do I connect to.

[LightFoot]

Hi @elvisthepelvis1956   I’m sorry but I will bow out at this stage. With a bit of luck another customer may be able to help you.

[HannahEd01]

Hey elvisthepelvis1956, stopped at converters, that must be the issue. Try using the optical cable directly if the TV supports it. 

[elvisthepelvis1956]

should this set up work  ?

[HannahEd01]

Hi elvisthepelvis1956, I don't see why not, where did you get the pic from? 

[elvisthepelvis1956]

From Sony Headphones MDR-HW700DS Manual.

still not working having New Sky Glass TV exchange Thursday.22.9.2022.

UHD quality not happy with,

might be HDMI (eARC Port connection ) ? or try a new HDMI cable from converter to TV unless someone can find a answer I am stuck.