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Drumberny

The TV says I'm connected to the network/internet but none of the internet/online services work. I've tried the power reset and turned the router on and off but still nothing. This is quite an old model, I think I bought it in 2016.

LightFoot

@Drumberny wrote:
The TV says I'm connected to the network/internet but none of the internet/online services work. I've tried the power reset and turned the router on and off but still nothing. This is quite an old model, I think I bought it in 2016.

Hi @Drumberny

According to the Operating Instructions, 2012 model. I strongly suspect that the TVs components are not longer capable of running the software required to run the latest streaming Apps. Software support was withdrawn in 2022.

However, you could consider adding a HDMI streaming stick like the Amazon Fire Stick or Roku. You just need the cheaper HD models to match your TV.

https://www.amazon.co.uk/fire-tv-stick-lite-with-alexa-voice-remote-lite/dp/B091G31KSJ/ref=sr_1_1

With TV Controls Fire TV Stick with Alexa Voice Remote (includes TV controls) (amazon.co.uk)

View solution in original post

royabrown2

@Drumberny

https://www.sony.com/electronics/support/res/manuals/4411/44119841M.pdf

You may have bought it in 2016, but the set dates from 2012, as per the date on the manual.

It is vanishingly unlikely that any apps on a 2012 TV will still run.

However, a Roku Express, HD £30, or better for forward compatibility, 4K £40* will give you all the apps you could want, mostly, via an HDMI input on this TV.

Or if you have Amazon Prime and are quick, Firesticks are well priced today. Personally, I prefer the Roku UI, but I’m using a Firestick at the moment so I can stream on a dumb Sharp TV from 2009, dragging it into the 2020’s.

*

@LightFoot

A 4K Roku or Firestick will happily dumb itself down to work with an HD TV, or even, as I’m doing at present, one that is merely HD Ready.

I always advocate that owners of non-UHD TVs buy a 4K stick, if they can run to it, so it doesn’t become obsolete for them when they do get a UHD TV. There are many more apps on these devices than even the latest UHD TVs can offer.

My favourite bedtime reading is a Sony product manual…