my bravia wont connect to the internet?

[evan121212]

my bravia wont connect to the internet? im using a cable from router to tv.

[Catmambo]

Have you told the TV how you are connecting via settings?

http://www.sony.co.uk/article/id/1237479247084

thanks

[evan121212]

yes i did, i even reset the tv to factory setting, reset the router, still internet access fail with error code 2200.

Connection Results

cable connection: ok

local access: ok

internet access: failed

i went to this website:

http://sonycic.custhelp.com/app/answers/detail/a_id/1042/kw/uwa-br*/related/1

thanks.

[evan121212]

still no internet connection....pls dnt give up on me. thanks

[Pcadjb]

Hello Evan,

                   At which stage of the connection does it fail

1. Step 1 - OK

2. Step 2 - OK and settings same as PC

3. Step 2a - contact sony support - do not continue further contact 0845 6000124 0 or 0844 8466 555

4. Step 2b - setings do not match

5. Step 3 - Reset product

6. Step 4 - Reset router

Pcadjb

[evan121212]

hi Pcadjb,

it fails when after doin all the set up and you try to refresh the connection. i did reset both router and factory setting of the tv, still connection fail (error code 2200). im using a cable not wifi.

the IP address from pc does not match with the tv IP last 1 digit but the rest are the same except the last one.

evan

[Pcadjb]

Hello understood,

                              IP address looks OK, 1 digit different is OK.

Just 1 additional question which make/type of router are you using and who is the ISP (Internet service provider).

This may help understand the issue more.

[evan121212]

Router: Belkin N1

ISP: Digiweb, ireland

thanks.

evan

[Catmambo]

Have heard a few stories of Belkin incompatibility. Any chance to try it round a friends house to see if its the router?

thanks

[evan121212]

ok ill try, many thanks.

evan